ZIARA SMITH
Washington,DC
Summary
Dedicated Case Manager with over 2 years of experience in client advocacy, crisis intervention, and healthcare coordination. Skilled in developing individualized care plans, maintaining accurate documentation, and collaborating with multidisciplinary teams to support underserved populations. Adept at navigating public health systems and advocating for client access to essential services with empathy and cultural sensitivity.
Overview
7
7
years of professional experience
Work History
Child Psych Specialist
Children’s National
12.2024 - Current
- Supported up to 12 children and families daily in an acute psychiatric setting under RN supervision.
- Assisted with therapeutic care, ADLs (activities of daily living), and academic assignments for [X]-bed unit.
- Helped maintain a safe environment through consistent use of crisis de-escalation strategies
- Provided care for medically ill children and ensured compliance with time-out and seclusion procedures according to policy.
CASE MANAGER
N Street Village
01.2024 - Current
- Conduct comprehensive assessments to identify client needs and goals.
- Develop and manage individualized care plans in collaboration with social workers and healthcare providers.
- Maintain detailed client records using the HMIS database.
- Manage caseloads of 20+ clients and support access to services including SNAP, Medicaid, SSI/SSDI.
- Assist clients with vital documentation such as DC IDs and naturalization applications.
Program Associate
N Street Village
03.2023 - 01.2024
- Supported daily program operations including meals, hygiene items, and client activities.
- Documented services and case notes for 20+ clients.
- De-escalated crises and enforced program rules.
- Conducted dorm inspections and led bi-monthly community meetings.
- Partnered with volunteers and CRT for enhanced client services.
Administrative Assistant
Howard University Hospital
06.2018 - 02.2019
- Supported the Director of Infection Control with daily administrative tasks, calendar management, and interdepartmental communications.
- Monitored and enforced hand hygiene compliance across clinical units, contributing to improved infection control standards.
- Collected, organized, and documented public health and infection control data to support reporting and regulatory compliance.
- Maintained confidential filing systems and assisted in preparing departmental audits and compliance reports.
Education
Bachelor of Arts -
Trinity Washington University
Washington, DC05.2024
Skills
- Performance Tracking
- Patient support
- Needs Assessment
- Referral Coordination
- Care Coordination
- Community Outreach
- Medical Records Management
- Crisis Intervention
- Trauma informed care
Timeline
Child Psych Specialist
Children’s National
12.2024 - Current
CASE MANAGER
N Street Village
01.2024 - Current
Program Associate
N Street Village
03.2023 - 01.2024
Administrative Assistant
Howard University Hospital
06.2018 - 02.2019
Bachelor of Arts -
Trinity Washington University
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