Summary
Overview
Work History
Education
Skills
Personal Information
Timeline
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Ziare Simmons

Ziare Simmons

Charlotte,NC

Summary

Hello, I'm just a bright, friendly, intelligent girl. I've attained a strong history of excellent guest service. I'm dedicated to enhancing business success. Hardworking team player bringing necessary experience and knowledge to tackle any operational demand. Excellent interpersonal and communication skills. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Big picture focused with a desire to meet team goals.

Overview

3
3
years of professional experience

Work History

Server's Assistant

Steak 48
  • As a service assistant at steak 48, my job was to set the tables and make sure they were in uniform, make sure I have the right set up for the tables, as in make sure the steak knife, butter knife, salad fork, dinner fork, dessert spoon, wine glass and water glass were all in the right place.
  • Greeted customers warmly to provide exceptional customer service.
  • While greeting tables, I asked them their preference of water, and I poured it modestly for them.
  • Refilled drinks and condiments and restocked serving areas to minimize delays.
  • Contingent on fine dining standards, I would pack their food to go for them on a big tray I'd carry around the restaurant when needed.
  • When the guest would leave, I would then set the table again, making sure I used the right linens and set up for the table, attaining this in under 5 minutes.
  • Also I worked as a barista on some shifts so on those days I'd be making coffee such as americanos and frappuccinos.
  • Maintained clean, safe and organized work environment to safeguard servers and patrons.

VIP Lounge Attendant

CLT Airport
06.2023 - 12.2023
  • I present the passengers with a respectable demeanor and attitude, I make conversation with them, ask them how their day was, & etc.
  • Provided support during special events in the lounge, helping create memorable experiences for attendees.
  • Facilitated smooth transitions between shifts by effectively communicating pertinent information to incoming colleagues.
  • Maintained accurate inventory levels of food and beverages by conducting regular stock checks and placing orders as needed.
  • Contributed to revenue growth by upselling premium services and amenities to eligible guests.
  • Assisted in maintaining a well-stocked and visually appealing buffet area, ensuring that all food items were fresh and replenished as needed.
  • Ensured compliance with safety regulations by conducting routine inspections of lounge facilities and equipment.
  • Assisted guests with flight information and travel arrangements, ensuring a seamless travel experience.
  • Supported fellow staff members in various tasks, fostering an atmosphere of teamwork and collaboration within the lounge area.
  • I pick up the glasses in the case I am on dish pickup that day and deliver them to the kitchen where I then load them on the dishwasher
  • In the case where I am on the line (food section) I make sure the area is always stocked with food and very clean and tidy.
  • Resolved guest complaints professionally and efficiently, demonstrating excellent problem-solving skills.

Server/Hostess

T.G.I Fridays
05.2022 - 01.2023
  • Server: As a server, my job was to provide customers exceptional service, check over all food and make sure every meal is correct, check out guest and make sure tab is correct and etc..
  • Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
  • Served food and beverages promptly with focused attention to customer needs.
  • Worked with POS system to place orders, manage bills, and handle complimentary items.
  • Collaborated with team members during busy shifts for efficient workflow and excellent guest experiences.
  • Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
  • Maintained a clean and orderly dining area for an enjoyable guest experience.
  • Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
  • Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
  • Assisted in training new hires, providing guidance on restaurant standards and best practices.
  • Handled cash transactions accurately, contributing to balanced daily financial reports.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Hostess: As a hostess, my job was to seat people in sections, make sure guest were satisfied with their tables, follow server chart and etc..
  • Set positive tone for entire dining experience as first point of contact for incoming guests.

Babysitter

Family Business
01.2022 - 01.2023
  • I babysat my friends daughter for a year, she was around 8 months and I did all the necessities such as changing diapers, helping her learn how to walk, giving her milk and burping her so I'd say my experience with kids is pretty well.
  • Communicated positively with children and guardians.
  • Organized and cleaned home after activities by picking up toys and straightening up play room.
  • Maintained a clean and organized environment to ensure the well-being of children under care.
  • Prepared healthy, age-appropriate snacks and meals.
  • Reassured children when upset providing emotional support and stability.
  • Bathed, dressed, and helped with teeth brushing as part of bedtime preparation.
  • Assisted with meal preparation, light housekeeping and laundry to support family with additional chores.
  • Developed strong relationships with families, establishing trust and rapport to provide quality childcare services tailored to individual family requirements.

Crew Leader

Chick-fil-A
01.2021 - 01.2022
  • At Chick-fil-A my job was very attentive, in the beginning I started off just cashiering then I worked my way to back of house (kitchen) and from there, I became a floater for the business.
  • Trained employees in time management and proper ways to complete job duties.
  • Maintained a safe working environment by enforcing strict adherence to safety guidelines and promptly addressing potential hazards.
  • Served as the primary point of contact between crew members and upper management, relaying important information as necessary.
  • Discussed daily work requirements with crew and assigned skills-based tasks to enable completion of work.
  • Supervised end-of-day cleanup activities to remove debris and unnecessary supplies from customer premises.
  • Streamlined workflow processes to reduce downtime and increase overall productivity within the team.
  • Overall did an exceptional job and always made sure I was on point.

Hostess/Hostess Trainer

Pacos Tacos
11.2023 - Current
  • Answered approximately 15 calls a day pertaining to customer questions about hours, seating, and menu information.
  • Demonstrated strong multitasking skills, balancing various responsibilities such as greeting guests, and updating reservation logs simultaneously, also training 3 employees simultaneously at same time, implementing the same standard and restaurant policies knowledge to every single person thoroughly.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Took reservations by phone, answered customer questions, and informed of accurate wait times.
  • Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest. Also helped with other tasks and assistance needed from other parties.
  • Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
  • Increased restaurant efficiency by maintaining an organized host stand, including menus, reservation logs, and seating charts.
  • Facilitated positive first impressions for guests through friendly greetings, professional attire, and genuine enthusiasm for their visit.
  • Managed reservations efficiently to accommodate walk-in guests and reduce wait times.
  • Provided exceptional customer service by attentively listening to guest needs and promptly addressing any concerns or issues such as allergies or specific accommodations for needs.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.

Education

Associate of Applied Science - Business Administration And Management

CPCC
Charlotte, NC
05.2026

High school diploma -

Garinger Business And Finance
Charlotte, NC
01.2021

Skills

  • Serving Experience (2 years) which entails: Upselling,
    cash handling, order taking, strong multi-tasking, and attention to detail
  • Cashiering (4 years) which entails: Basic math,
    teamwork and collaboration
  • Customer Service (4 years)
  • Host/Hostess (3 years) which entails phone etiquette
    and reservation handling
  • Restaurant Experience (3 years) which entails restaurant software proficiency, table setting, barista experience, food running, and employee training
  • Babysitting
  • Cleanliness and hygiene
  • Positive and Friendly Attitude
  • Willing to Learn
  • Responsible and Trustworthy
  • Team Leadership
  • Data entry

Personal Information

Relocation: Anywhere

Timeline

Hostess/Hostess Trainer

Pacos Tacos
11.2023 - Current

VIP Lounge Attendant

CLT Airport
06.2023 - 12.2023

Server/Hostess

T.G.I Fridays
05.2022 - 01.2023

Babysitter

Family Business
01.2022 - 01.2023

Crew Leader

Chick-fil-A
01.2021 - 01.2022

Server's Assistant

Steak 48

Associate of Applied Science - Business Administration And Management

CPCC

High school diploma -

Garinger Business And Finance

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Ziare Simmons