Ziavaciti Clark
Oklahoma City
Summary
Experienced in fast-paced environments, dedicated Customer Service Representative with a proven track record of providing exceptional service across various industries. 4 years of experience in call center operations, well-versed in handling customer inquiries and resolving issues efficiently. Actively seeking a Customer Service Rep role to leverage expertise and contribute to customer satisfaction while enhancing skills.
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Track record of maintaining high customer satisfaction and fostering loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Service Representative
HGS/Aetna
07.2023 - 08.2024
- Provided comprehensive customer support by addressing inquiries, resolving issues, and facilitating insurance claim processes to ensure customer satisfaction.
- Maintained high standards of service by adhering to company policies and upholding data privacy regulations during all customer interactions.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Ensured compliance with HIPAA regulations when handling sensitive patient information, protecting client privacy at all times.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
Customer Service Representative
SYNQ3 Restaurant Solutions
07.2022 - 02.2023
- Efficiently managed inbound and outbound calls, providing exceptional customer service, and resolving customer inquiries while maintaining detailed knowledge of SYNQ3 Restaurant Solutions’ products and services to enhance customer satisfaction and loyalty.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
Customer Service Representative
The Results Companies
08.2020 - 02.2022
- Addressed and resolved customer inquiries by providing accurate information and solutions, ensuring a high level of customer satisfaction and maintaining The Results Companies’ standards for excellence in service.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Responded to customer requests for products, services, and company information.
Dietary Aide
Senior care rehabilitation
06.2018 - 05.2020
- Assisted in the preparation and distribution of meals and dietary supplements to residents, adhering to individual dietary restrictions and nutritional plans, while maintaining a clean and safe kitchen environment at Senior Care Rehabilitation.
Education
High school or equivalent - Highschool
Star Spencer High School
Oklahoma City, OK05.2018
Skills
- Customer support expertise
- Client relations management
- Client assistance
- Emergency response training
- Infection Control Training
- Sterilization
- Computer Literacy
- Typing
- Personal Assistant Experience
- Caregiving
- Patient Care
- Google Docs
- Windows
- Direct Support
- Technical Support
- Hospitality
- Medical Terminology
- Sales
- Retail Sales
- Leadership
- Critical thinking
- Active listening
Certification
- First Aid Certification
- Food Handler Certification
- TABC Certified
- Driver's License, Non-CDL Class C
Timeline
Customer Service Representative
HGS/Aetna
07.2023 - 08.2024
Customer Service Representative
SYNQ3 Restaurant Solutions
07.2022 - 02.2023
Customer Service Representative
The Results Companies
08.2020 - 02.2022
Dietary Aide
Senior care rehabilitation
06.2018 - 05.2020
High school or equivalent - Highschool
Star Spencer High School
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