Summary
Work History
Education
Skills
Security Clearance
Timeline
Generic

Zi CONG Li

Bellevue,WA

Summary

I am a highly dedicated and skilled Site Reliability Engineer with a strong focus on Azure/AWS cloud environments. I have extensive experience in ensuring the integrity, performance, reliability, and cost-effectiveness of cloud-based infrastructure. Leveraging over 4 years of experience in U.S. International Traffic in Arms Regulations (ITAR) compliant cloud computing services, I am committed to delivering high-quality service and possess a deep understanding of industry best practices.

Work History

Cloud Support Engineer

Pactera Edge
10.2018 - 2023

I ensured the reliability and performance of EOP ITAR cloud-based infrastructure and related systems. I collaborated with Microsoft EOP infrastructure and deployment teams to reproduce and eliminate pipeline workflow failures on ITAR Stateful/Stateless/Sonar servers. In addition, I oversaw and assisted with software development, conducted regular maintenance, performed performance tuning, and responded to escalated site reliability issues. I also participated in on-call rotations to address server reliability concerns.

  • My major focus was on maintaining ITAR Azure GovCloud environments, where I ensure strict adherence to compliance and regulatory standards throughout the entire lifecycle.
  • Deployed, automated, maintained, and managed Azure GovCloud-based production systems, guaranteeing high availability, optimal performance, scalability, and security.
  • Automated CI/CD pipelines for code deployment across a vast network of over 15,000 cloud servers using PowerShell.
  • I actively managed, improved, and monitored the cloud infrastructure for Exchange Online Protection (EOP) – ITAR Servers. This encompassed tasks such as deploying updates, applying patches, and managing backups.
  • Achieved a 20% reduction in cloud infrastructure costs by implementing cost optimization strategies. This not only reduced unnecessary server deployment incidents by 50% but also significantly accelerated our production processes.
  • Improved site reliability by 25% through the development and implementation of automated monitoring and alerting systems. Additionally, I authored infrastructure manifests and modules to efficiently deploy, configure, and manage servers.
  • Discovered vulnerabilities in Microsoft SQL Server network security by resolving permission issues on their HPE Integrated Lights-Out servers.
  • Employed a three-phase ETL process to extract, transform, and load data into an Azure container. This data was then utilized for project planning and collaborative code development.
  • Worked with Azure Monitoring tools such as Azure Log Analytics, Azure Network Watcher to diagnose and minimize service degradation.

Education

Bachelor of Science -

University of Washington
Tacoma, WA
2017

Skills

  • Cloud infrastructure management
  • Software development
  • Automation
  • Linux administration
  • Database administration
  • Network troubleshooting
  • Containerization
  • Continuous integration/continuous deployment (CI/CD)
  • Azure
  • AWS
  • GitHub
  • Powershell
  • Java
  • Kubernetes

Security Clearance

DoD  Public Trust 

DoD Secret clearance 

Timeline

Cloud Support Engineer

Pactera Edge
10.2018 - 2023

Bachelor of Science -

University of Washington
Zi CONG Li