Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
Intern

Zidan Zhang

Rowland Heights,CA

Summary

Sharp truck dispatcher with experienced background in logistics and transportation management. Adept at delivering exceptional customer service with knack for making quick decisions. Strategic and committed to keeping safety as highest priority. Strategic candidate eager to leverage knowledge in transportation and logistics. Strong problem-solving and multitasking skills with good understanding about transportation management systems and GPS tracking software. Highly collaborative individual works well under pressure. Highly communicative Dispatcher with enthusiasm for every task. Multilingual and willing to take on lots of responsibility. Pursuing a dispatch role handling a multitude of tasks and facilitating action. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

8
8
years of professional experience

Work History

Truck Dispatcher

Brothers Transportation
03.2022 - 03.2023
  • Communicated with customers daily about freight movements and delivery timetables.
  • Coordinated pickups and deliveries across United States.
  • Dispatched calls for emergency and routine driver call-outs.
  • Scheduled and tracked movements of owned and rented equipment.
  • Monitored dispatched calls and took action to resolve and correct potential problems.
  • Handled customer escalations from drivers to solve issues and restore customer satisfaction.
  • Documented service activities and issues and produced regular reports.

Karaoke Manager

Dvine Karaoke & Pub
02.2021 - 02.2022
  • Accomplished multiple tasks within established timeframes.
  • Evaluated employees' strengths and assigned tasks based upon experience and training.
  • Adjusted job assignments and schedules to keep pace with dynamic business needs, factoring in processes, employee knowledge and customer demands.
  • Delivered feedback to decision-makers regarding employee performance and training needs.
  • Reviewed performance data to monitor and measure productivity, goal progress and activity levels.
  • Onboarded new employees with training and new hire documentation.
  • Cross-trained existing employees to maximize team agility and performance.
  • Maximized performance by monitoring daily activities and mentoring team members.

Administrative Assistant

Sumi Beauty Station
03.2019 - 05.2021
  • Ensured smooth daily operations with timely completion of all essential administrative tasks and responsibilities.
  • Scheduled office meetings and client appointments for staff teams.
  • Sorted and distributed office mail and recorded incoming shipments for corporate records.
  • Organized and updated schedules for executives.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Maintained personnel records and updated internal databases to support document management.
  • Organized and planned an annual company event attended by approximately 200 people, ensuring smooth execution and successful outcomes

Sales Agent

DiaoChan Hair & Beauty Salom
05.2018 - 05.2020
  • Increased sales by offering consultation on products and services and applying customer service and upselling techniques.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated..
  • Trained and mentored new sales representatives.
  • Worked to build relationships with customers and built potential for additional sales.
  • Worked in payroll processing tasks such as timesheet validation, overtime calculation, benefits administration.

Server

BreadFish Cafe
07.2016 - 05.2018
  • Cultivated warm relationships with regular customers.
  • Worked with POS system to place orders, manage bills and handle complimentary items.
  • Explained menu items and suggested appropriate options for food allergy concerns.
  • Bussed and reset tables to keep dining room and work areas clean.
  • Arranged and prepared tables for customers to offer memorable experiences to guests and foster repeat business.

Project Manager

Advantage Transport Solution
City of Industry, CA
03.2023 - Current
  • Successfully managed multiple projects simultaneously by prioritizing tasks according to urgency, resource availability, and alignment with organizational goals.
  • Planned, designed, and scheduled phases for large projects.
  • Trained new employees on logistics procedures, promoting a consistent approach across the team.

Education

Associate of Arts -

Mt San Antonio College
Walnut, CA
06.2027

High School Diploma -

John A. Rowland High School
Rowland Heights, CA
06.2018

Skills

  • Reading Comprehension
  • Driver Communications
  • Team Collaboration
  • Critical Thinking
  • Professional Relationships
  • Dispatcher Monitoring
  • Paperwork Submission
  • Trucking Dispatching
  • Business Presentations
  • Issue Resolution
  • Microsoft Office
  • Communications Strategies

Hobbies

  • Snowboarding
  • Dancing
  • Bartending
  • Oil Pastel Drawing
  • Watching Movies
  • Practicing Calligraphy

Languages

Chinese (Mandarin)
Native or Bilingual

Timeline

Project Manager

Advantage Transport Solution
03.2023 - Current

Truck Dispatcher

Brothers Transportation
03.2022 - 03.2023

Karaoke Manager

Dvine Karaoke & Pub
02.2021 - 02.2022

Administrative Assistant

Sumi Beauty Station
03.2019 - 05.2021

Sales Agent

DiaoChan Hair & Beauty Salom
05.2018 - 05.2020

Server

BreadFish Cafe
07.2016 - 05.2018

Associate of Arts -

Mt San Antonio College

High School Diploma -

John A. Rowland High School

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Zidan Zhang