ZIdana Babcock
Fort Wayne,IN
Summary
Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.
Overview
18
18
years of professional experience
Work History
Store Manager
Lowe's
06.2022 - Current
- Managed leadership team of 12 and store associates totaling 150 employees.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Promoted team collaboration, performance, and efficiency by fostering healthy environments focused on mutual success.
- Rotated merchandise and displays to feature new products and promotions.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Set effective store schedules based on forecasted customer levels, individual employee knowledge, and service requirements.
Assitant Store Manager
Lowe's
05.2018 - Current
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Rotated merchandise and displays to feature new products and promotions.
- Assisted in recruiting, hiring and training of team members.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Managed Install departments to maximize pipeline and store sales while leveraging credit and other store specific programs.
- Responded to customer concerns, working with Store Manager to significantly raise customer satisfaction ratings.
Employment Specialist
Hope House/YWCA
01.2014 - 03.2018
- Advised clients on job searching, interviewing and resume writing techniques to increase employment chances.
- Recognized client employment barriers and devised strategies to resolve.
- Matched clients to open positions based on skills and work requirements.
- Assessed individuals to identify skills, strengths and interests for job placement.
Head Cashier
Meijer
09.2005 - 10.2015
- Trained, mentored, and developed new cashiers with positive and encouraging techniques to maximize performance and team contributions.
- Helped customers complete purchases, locate items, and join reward programs.
- Performed store opening, closing, and shift-change actions and kept accurate shift-change logs.
- Processed returns, money transfers, postal station, lottery sales, and customer satisfactions.
Education
Bachelor of Science - Human Services
IPFW
Fort Wayne, IN05.2015
Skills
- Team Leadership
- Positive and Friendly with Focus on Employee Engagement
- Payroll Administration and Timekeeping
- Work Planning and Prioritization
- P&L Administration
- Customer Service
- Retail Merchandise Quality Standards
- Outstanding Communication Skills
- Budgeting and Cost Control
- Staff Management
Timeline
Store Manager
Lowe's
06.2022 - Current
Assitant Store Manager
Lowe's
05.2018 - Current
Employment Specialist
Hope House/YWCA
01.2014 - 03.2018
Head Cashier
Meijer
09.2005 - 10.2015
Bachelor of Science - Human Services
IPFW
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