Zide Salemi
Union City,CA
Summary
Dynamic professional with extensive experience at Kaiser Permanente, excelling in patient support and claims processing. Proven ability to maintain accurate records and ensure compliance with HIPAA regulations. Skilled in problem-solving and client intake, consistently enhancing patient satisfaction and operational efficiency in fast-paced environments.
Overview
2
2
years of professional experience
Work History
Cashier Receptionist
Kaiser Permanente
Santa Clara
07.2023 - 03.2025
- Provided excellent customer service at all times while interacting with patients
- Coordinated patient appointments as necessary
- Answered incoming calls, took messages, and transferred calls to appropriate departments
- Provided patient support to members, which included scanning and copying documents when necessary
- Processed customer payments using point-of-sale system according to company policies and procedures
- Ensured secure entrance for patients through thorough verification of member cards and identification
- Managed patient flow in the urgent care clinic by scheduling appointments and ensuring timely visits
Office Operations Manager / Intake Specialist
Triza Home Health Care
Hayward, CA
09.2022 - 03.2025
- Answered and logged incoming inquiries via phone, fax and email.
- Issued, gathered and inspected intake forms to confirm correct signatures and information.
- Maintained clinical records and required paperwork in compliance with agency standards.
- Investigated insurance policies to determine claim eligibility and processed files in accordance with instructions.
- Coordinated schedules and appointments, sending out reminders regarding appointment dates.
- Corresponded with hospitals and medical offices regarding incoming home health referrals.
- Maintained accurate records and documented client data in company databases.
- Maintained confidential patient documentation to prevent data compromise and comply with HIPAA regulations.
- Built and maintained strong relationships with patients by successfully resolving issues and responding promptly to phone inquiries.
- Collaborated with social workers to support patients.
- Verified insurance eligibility, benefits and patient liabilities for defined services.
Education
BBA - Business Administration
San Jose State University
San Jose, CA05-2026
Some College (No Degree) - Business Management
Ohlone College
Fremont05.2023
School Diploma -
Washington High School
06.2021
Skills
- Epic/HealthConnect Experience
- Receptionist Skills
- Claims Processing
- Eligibility Review
- Client Intake
- Maintaining Client Records
- Data Entry
- Records Management
- Problem Solving
- Cash Handling
Languages
- English
- Dari (Persian dialect)
Timeline
Cashier Receptionist
Kaiser Permanente
07.2023 - 03.2025
Office Operations Manager / Intake Specialist
Triza Home Health Care
09.2022 - 03.2025
BBA - Business Administration
San Jose State University
Some College (No Degree) - Business Management
Ohlone College
School Diploma -
Washington High School
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