Zierra Jones
Early Childhood Educator
Summary
Outgoing child caregiver with experience caring for children while providing encouragement and kindness. Expert at guiding playtime, leading exercise activities, and teaching rules. Creative planner with gift for keeping children engaged long-term with fun activities.
Caring and competent Childcare Provider experienced in keeping kids safe while nurturing development with age-appropriate activities. Strong verbal and written communication skills, organized nature, and proactive approach to solving problems and managing conflict.
Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level [Office Assistant] position. In an effort to finish college and become a Assistant Director. Ready to help team achieve company goals.
Overview
10
10
years of professional experience
1
1
Certification
Work History
In Home Expert
Asurion Wireless Insurance
11.2024 - Current
- Meet customers in- home, in office, or wherever they are. Pre- schedule visits with customers so you ca address their issues for an effective and successful outcome.
- Organized and detail-oriented with a strong work ethic.
- Demonstrated respect, friendliness and willingness to help wherever needed throughout the entire interaction, always prioritizing the customer first.
- Strengthened communication skills through regular interactions with others.
- Learned and adapted quickly to new technology and software applications.
- Utilize my expertise to address and resolve customers' tech issues, provide an understandable solution, regardless of their tech knowledge.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
Office Assistant
Nature and Nurture Discovery School
10.2024 - 02.2025
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining a clean workspace.
- Monitored daily sign-in/sign-out logs for accurate attendance tracking, helping to maintain a secure and orderly facility.
- Administrative support: managing phone calls, answering inquiries, scheduling appointments, and assisting with various administrative tasks.
- Maintain accurate student records, processing enrollment forms, and ensuring documentation is up to date.
- Applied positive behavior management techniques to enhance social interactions and emotional development.
- Collaborated with lead teacher to develop daily schedules, lesson plans, and curriculum for diverse age groups.
- Managed classroom behavior with clear expectations and consistent reinforcement strategies, fostering a respectful atmosphere.
- Managed inventory of supplies and toys, ensuring availability and safety for children.
Student Driver
Assist Services
04.2023 - 08.2024
- Assisted students in overcoming driving anxiety with patient, step-by-step guidance tailored to individual needs.
- Facilitated group discussions about driving experiences, encouraging students to learn from each other''s challenges and successes.
- Established a safe learning environment by emphasizing defensive driving techniques and situational awareness.
- Maintained up-to-date knowledge of traffic laws and safety regulations, adjusting lesson plans accordingly to reflect any changes in legislation.
- Made sure the students are picked up on time and in contact with the family to communicate about pick up and drop off to school on time.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Minimized liability by consistently following road rules when driving.
Remote Customer Service
Highmark Blue Cross Blue Shield
09.2023 - 04.2024
- Handled customer phone inquiries, providing information and resolving issues, enhancing remote customer service.
- Developed strong working relationships with clients by providing exceptional customer service and responding promptly to inquiries or concerns.
- Streamlined the claims process for clients by guiding them through required paperwork and simplifying communication with insurers.
- Enhanced patient satisfaction by efficiently addressing and resolving healthcare-related inquiries.
- Facilitated smooth communication between patients, insurance companies, and medical staff for seamless coordination of care.
- Maintained confidential patient, employee and company information in compliance with company policies and regulatory requirements.
- Managed difficult conversations with compassion and professionalism, helping deescalate tense situations while maintaining a focus on finding resolutions.
Owner
Zierra Jones Family Childcare
06.2022 - 12.2023
- Established partnerships with local businesses to support the daycare center''s growth within the community.
- Maintained compliance with state licensing requirements through regular inspections, documentation updates, and policy reviews.
- Upheld high standards of cleanliness and hygiene, reducing spread of illness and ensuring healthy setting for children and staff.
- Ensured a safe and nurturing environment for children through regular maintenance, staff training, and adherence to safety protocols.
- Implemented effective conflict resolution strategies to address behavioral issues that arose among students, ensuring a harmonious learning environment for all.
- Fostered positive and inclusive atmosphere, promoting diversity and respect among children and staff.
- Enhanced parent satisfaction by maintaining open communication channels and addressing concerns promptly.
Assistant Manager
Footlocker, Footlocker
03.2019 - 07.2022
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Developed strong working relationships with staff, fostering a positive work environment.
- Promoted teamwork within the workplace by encouraging collaboration among staff members on various project tasks.
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Offered hands-on assistance to customers, assessing needs, and maintaining current knowledge of consumer preferences.
Substitute Preschool Teacher
Capital Area Head Start
03.2018 - 08.2019
- Increased student engagement by incorporating hands-on activities and group projects within the curriculum.
- Provided one-on-one support for struggling learners, resulting in improved academic performance and increased confidence.
- Collaborated with fellow teachers to develop interdisciplinary units for a more comprehensive learning experience.
- Enhanced communication with parents through regular updates on student progress and behavior.
- Assisted lead teacher in the development of age-appropriate lesson plans that addressed diverse learning styles and abilities.
- Strengthened parent-teacher relationships through consistent communication and involvement in school events.
Customer Service Manager
Walmart
06.2015 - 10.2017
- Managed complex customer issues effectively, navigating multiple internal resources to identify and implement the best possible solutions.
- Resolved customer complaints while prioritizing customer satisfaction and loyalty.
- Developed strong relationships with key clients, ensuring their needs were met consistently and promptly.
- Facilitated clear communication between departments, ensuring seamless resolution of customer concerns in a timely manner.
- Trained and regularly mentored associates on performance-oriented strategies and customer service techniques.
- Reduced customer complaints, proactively addressing issues and implementing effective solutions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Managed a team of customer service representatives, fostering a positive work environment focused on teamwork and collaboration.
Education
Bachelor of Science - Early Childhood Care And Education
Delaware County Community College
Media, PA05-2027
Associate of Arts - Early Childhood Care And Education
Reading Area Community College
Reading, PA05-2017
Skills
Friendly, positive attitude
Teamwork and collaboration
Computer skills
Customer service
Microsoft office
Problem-solving
Team management
Time management
Multitasking
Dependable and responsible
Supervision and leadership
Certification
CNP - Certified Notary Public
Timeline
In Home Expert
Asurion Wireless Insurance
11.2024 - Current
Office Assistant
Nature and Nurture Discovery School
10.2024 - 02.2025
Remote Customer Service
Highmark Blue Cross Blue Shield
09.2023 - 04.2024
Student Driver
Assist Services
04.2023 - 08.2024
Owner
Zierra Jones Family Childcare
06.2022 - 12.2023
CNP - Certified Notary Public
04-2022
Assistant Manager
Footlocker, Footlocker
03.2019 - 07.2022
Substitute Preschool Teacher
Capital Area Head Start
03.2018 - 08.2019
Customer Service Manager
Walmart
06.2015 - 10.2017
Bachelor of Science - Early Childhood Care And Education
Delaware County Community College
Associate of Arts - Early Childhood Care And Education
Reading Area Community College
Similar Profiles
CHEREE ROLLINSCHEREE ROLLINS
In Home Sales Expert at Asurion Wireless InsuranceIn Home Sales Expert at Asurion Wireless Insurance
Andrew EscamillaAndrew Escamilla
Call Center Customer Service Specialist at Asurion Insurance ServicesCall Center Customer Service Specialist at Asurion Insurance Services
Riley WalkerRiley Walker
Quality Analyst at Asurion Insurance ServicesQuality Analyst at Asurion Insurance Services
Gavin ColemanGavin Coleman
In Home Expert at AsurionIn Home Expert at Asurion
Nicholas TaylorNicholas Taylor
In Home Expert at AT&TIn Home Expert at AT&T