Ziggy Frankowski Jr.
Pine Brook,USA
Summary
Results-focused and quality-driven professional with a wealth of managerial, operational, and sales experience. Demonstrated ability to consistently achieve objectives, drive merchandising efforts, and contribute to organizational goals. Skilled in team leadership, fostering loyalty, and developing individuals while enhancing customer service. Dedicated to continuous learning and personal development. Committed Customer Service professional with a deep understanding of service delivery and proven multitasking abilities. Prioritizes maintaining professional relationships to increase profitability and drive business results.
Overview
18
18
years of professional experience
Work History
Customer Service Representative II
Motion Industries
09.2019 - Current
- Generated $1.7 million in Gross Profit for the branch for fiscal year 2023.
- Build customer relationships to drive repeat business by relating to the customer and drive process improvements.
- Responded to customer requests for products, services, and company information.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Apply science and mathematical knowledge, management of projects, and professional sales and customer service skills to serve customers in a variety of industries.
- Field customer calls on technical questions and inquiries, make recommendations and/or take corrective action to solve issues, and determine if escalated customer service is warranted by another individual.
- Influence Motion Industries' gross profit through negotiating the sale price and purchase price, within certain parameters
- Adjust non-contract customer pricing to meet the demands of the customer based on competition, while maximizing the profit for Motion Industries
Assistant Store Manager- Operations
West Elm
07.2019 - 09.2019
- Drove incremental sales and ensured profitability through effective management of in-store order fulfillment via Omni channels.
- Identified, executed and maintained shipping in and shipping out lanes in the stock room.
- Created and ensured a positive environment where all associates were treated fairly and with dignity in accordance with the People-First Philosophy.
- Performed regular audits and daily reconciliations (UPS, DIAR, Markdown Audit Report) and established daily disciplines to eliminate shrink (lost cartons, mis-picks, MOS, returns, RTVs)
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
Operations Manager
Life Monuments
09.2018 - 07.2019
- Buyer working with various vendors; Sandblasters, granite providers, cemeteries, and bronze retailers.
- Operate crane with 20,000lbs capacity to pick and transport headstones from vendors to appropriate cemeteries.
- Power wash and sandblast non-polished stones for cleaning.
- Landscape and maintain various plots and family graves.
- Assist families with needs and concerns during the sales process in their time of mourning.
- Championed safety protocols to maintain a secure working environment, reducing workplace accidents significantly.
Warehouse Operations Manager
VaseSource Inc.
01.2018 - 09.2018
- Maintained stock control systems for accurate and future planning/order fulfillment using barcode scanner systems.
- Supervised as wells as operated all equipment including hi-lo’s, forklifts, ladders and pallet jacks.
- Received sales orders from sales teams, validated inventory levels and assigned orders to pickers based on routes and volume.
- Picked, reviewed and approved all packed orders
- Tracked all deliveries through Acclamare WMS and Fleetmatics GPS systems to ensure orders are delivered on time and accurately.
- Managed and maintained a six-truck fleet; Oil changes, damages, lift gates, tires, etc.
- Constructed additional storage bays in warehouse to accommodate overstock of inventory.
- Organized storage layouts, resulting in increased accessibility of items and improved worker efficiency during retrieval tasks.
- Worked closely with third-party logistics providers to secure cost-effective shipping solutions for outgoing orders.
Assistant Store Manager
TJX Companies Inc. (Marshalls)
03.2007 - 01.2018
- Customer Experience/Operations Manager for a $19 million business unit, responsible for hiring and recruiting qualified associates, while overseeing 100+ associates.
- Analyzed daily/weekly/monthly reports to strategize for success.
- Ensured OSHA/ADA safety standards are met along with state fire/emergency regulatory compliance.
- Ensured operational programs were rolled out and implemented to company standards and expectations.
- Developed local incentives to help reach company goals tied to credit card programs.
- Volunteered as store captain/team lead for annual charity campaigns. (JDRF Juvenile Diabetes Research Foundation - St. Jude Children’s Research Hospital - Alzheimer’s Association)
- Developed, coached, and trained associates through the entire onboarding process.
- Identified developmental opportunities for succession planning to meet company objectives.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Monitored daily cash discrepancies, inventory shrinkage and drive-off.
Education
Post-Undergrad Business Courses - Various Business Classes
Bergen Community College
01.2015
Bachelor of Science - Sociology - Concentration in Criminal Justice
William Paterson University of New Jersey
01.2011
Skills
- Oracle Self Service Applications
- Customer Service
- Problem-solving abilities
- Critical Thinking
- Customer Relations
- Computer Proficiency
- Conflict Resolution
- Microsoft Excel
- Sales expertise
- Kronos Workforce Management
- Acclamare Warehouse Management System
- ECos Order Processing System
Accomplishments
- Customer Relations - Earned highest marks for customer satisfaction, company-wide.
- ·FY17 MarMaxx President’s Club Winner
Additional Information
FY17 MarMaxx President’s Club Winner
Languages
Polish
Full Professional
Timeline
Customer Service Representative II
Motion Industries
09.2019 - Current
Assistant Store Manager- Operations
West Elm
07.2019 - 09.2019
Operations Manager
Life Monuments
09.2018 - 07.2019
Warehouse Operations Manager
VaseSource Inc.
01.2018 - 09.2018
Assistant Store Manager
TJX Companies Inc. (Marshalls)
03.2007 - 01.2018
Post-Undergrad Business Courses - Various Business Classes
Bergen Community College
Bachelor of Science - Sociology - Concentration in Criminal Justice
William Paterson University of New Jersey
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