Zihan luo
Summary
Santa Clara University — Santa Clara, CA
Bachelor of Science in Management (in progress) | Expected 2027
Relevant Coursework: Management of Organizations, Entrepreneurship, Microeconomics, Statistics for Business
Skills
Server — Botan Sushi
Santa Clara, CA Jun 2025 – September 2025 (Seasonal)
- Providing high-quality customer service in a fast-paced restaurant environment
- Took orders accurately and ensured timely delivery of food and beverages
- Communicated effectively with kitchen staff to resolve issues and meet customer needs
- Handled transactions and maintained accurate records
- Supported daily front-of-house operations to ensure smooth service flow
Projects
Academic Projects – Management & Entrepreneurship Courses
- Analyzed business operations and organizational structures through team-based case studies
- Prepared professional reports and slide presentations for class assignments
- Applied problem-solving and critical thinking frameworks to real-world business scenarios
Leadership & Experiences
Volunteer — Senior Care Center
Rancho Santa Margarita, CA | 2022
- Assisted in organizing recreational activities for elderly residents
- Provided daily support and companionship to improve resident engagement and well-being
- Coordinated with staff and other volunteers to ensure smooth event execution
Volunteer — Community Food & Clothing Drive
Irvine, CA | 2022
- Packed and organized donated food and clothing for community distribution programs
- Supported logistics preparation to ensure efficient and accurate fulfillment of donation orders
- Collaborated with volunteers to maintain an orderly and safe working environment
Personal Development — Santa Clara, CA
- Maintained a structured fitness routine alongside a full academic workload, demonstrating strong self-discipline
- Built consistent weekly schedules to balance coursework, and skill development
- Tracked personal performance metrics to improve efficiency and accountability
Skills
Languages: Chinese (Native), English (Fluent)
Software: Microsoft Excel (advanced functions in progress, PivotTables, charts), Microsoft Word, PowerPoint
Professional: Customer service, communication, teamwork, time management, basic data tracking, problem-solving