Zihang Shi

• Communicated directly with elderly seniors, assessed their needs, and organized targeted activities aimed at improving cognitive function, reducing feelings of isolation, frustration and alleviating feelings of anxiety and worry.
• Designed and facilitated various classes, including cognitive exercises, handicrafts, and music lessons, encouraging seniors to consistently participate in center activities to enhance their mental and emotional well-being.
• Conducted in-depth interviews with 10 seniors of center to gather qualitative insights into their experiences and well-being at the center.
• Led the evaluation process for the activities department, managing all registration activity files and assessments to ensure that each senior was assigned activities matching their cognitive and physical abilities.
• Coordinated monthly performance events for elderly, including organizing logistics, selecting performers, and independently editing performance videos for seniors and their families.
• Managed social media content creation for platforms like Red (Xiaohongshu), significantly increasing the center’s visibility and engagement by my own.
• Played a key role in improving the emotional and social experience of elderly by providing personalized attention and creating a warm, welcoming environment.
• Independently created the seating chart every morning, ensuring that the physical and emotional well-being, as well as the social needs, of nearly 200 elderly at the center were fully considered. With a deep understanding of each person, suitable seating was arranged to promote social interaction and emotional health.
• Provided ERS services, ensuring emergency response support was available for clients when needed.

Additional Key Responsibilities:

• Assessed the suitability of seniors for various programs and activities, determining which activities would be most beneficial for their cognitive, emotional, and physical health.
• Successfully managed all related documentation, ensuring compliance with center policies and state regulations regarding elderly care.
• Supported clients and families with empathy and compassion during difficult times.
• De-escalated stressful situations through individual and family crisis interventions.
• Maintained accurate case documentation, ensuring compliance with regulatory standards and facilitating informed decision-making by team members.
• Advocated for clients to ensure their rights and wishes were respected.
• Educated families about available community resources, connecting them with essential services such as housing assistance or healthcare providers.
• Collaborated with multidisciplinary teams to ensure appropriate care coordination and resource allocation for clients.
• Interviewed members, families, and groups to assess their situations, limitations, and issues, and implemented services to address their needs.
• Updated members documentation to ensure records were accurate, compliant, and current.
  

• Operation and promotion: through organizing and planning 10+ events, promoting and expanding the influence of the organization, participating in link design, on-site coordination, venue arrangement, personnel confirmation, etc., attract over 1,000 volunteers to participate in activities, absorb over 50 college students to join USOSU ;

• Project follow-up: Responsible for the promotion and implementation of 5 projects including San Gabriel government-oriented cooperation, the establishment of the

American Guangzhou International Students Association, and the recruitment of volunteers for the Los Angeles Olympics. Through information communication, timely feedback process and problems, provide and implement solutions;

• Cooperation and communication: Through communication and Q&A, event invitations, etc., enhance mutual trust among government personnel, promote the progress

of the project and obtain free venues (saved the venue fee of $ 7,000 /day); Through online and offline communication, provide volunteers with benefits such as legal counseling, and assist them in efficiently completing work tasks;

• Daily operation: connect with the management teams of more than 100 nursing homes in various places, participate in daily operation management through uploading and dispatching, and coordinate and coordinate personnel transfer according to business development needs;

• Customer management: Through regular meetings/events, collect the needs and feedback of the elderly in its nursing homes, build a customer file management system, and provide information support for personalized services, and participate in the design, optimization, and promotion of customer service programs, and increase customer satisfaction by 30 % during the working period;

• Administrative coordination: Participate in the establishment of cross-regional logistics teams and security teams, and support the coordinated operation of logistics and security work;

• Training organization: Combine corporate culture and management system into design of training plans, organize regular training, and improve team service quality;

• Financial investigation, audit implementation, and risk assessment.