ZIHANG (TED) HUANG

Revenue Cycle & Financial Innovation (FIT & RCM)

• Architected the UX for the Financial Intelligence Tool (FIT) as the sole UX Designer, a high-visibility data platform that modernized manual financial workflows (replacing spreadsheets and REDCap) into an intuitive, centralized system for 245 active users.
• Designed denial-management workflows that empower the appeals team to recoup >$10M annually,streamlining peer-to-peer case processing (approx. 370/month) and achieving a 62% turnover rate that successfully prevents lengthy appeals.
• Led the end-to-end UX modernization of a two decades-old legacy Revenue Cycle Management (RCM) ecosystem as the sole UX Designer (integrated with Epic EHR and R1 RCM), scaling cohesive, brand-aligned digital solutions for over 2,000 internal users across patient registration, billing, and claims management.

Clinical Systems & Agile Leadership (PDE)

• Led launch of Provider Digital Experience (PDE) as sole UX Designer, centralizing complex patient data, metrics, and clinical care models for physicians and APPs across web and mobile.
• Pioneered the introduction of Agile design methodologies within a strict SAFe organizational structure, bridging the gap between product constraints and rapid, user-centric delivery.

AI Workflow & Patient-Facing Portals (dot.org & Sentinel)

• Spearheaded the UX strategy for the "Sentinel" project, proactively researching and implementing AI-driven tools (including AI search capabilities) directly into the design-to-development workflow to exponentially increase ideation and delivery efficiency.
• Designed and launched Clinical Trials digital platform, establishing scalable design precedents as founding member of newly formed dot.org product design team.

• Collaborated within a top-tier design consultancy, partnering with cross-functional teams (strategists, researchers, and visual designers) to architect an oncology MVP that streamlined communication between cancer patients and oncologists.
• Led multiple rounds of qualitative research and usability testing with patient user groups, synthesizing sensitive, complex clinical feedback into actionable product refinements.
• Partnered with senior visual designers across fast-paced agile delivery cycles to prototype high-fidelity, accessible UI screens aligned with the venture client’s go-to-market strategy.
• Developed a comprehensive product map and systematic framework to organize complex healthcare information architecture and strategically prioritize the engineering development backlog.

• Partnered with Google's Design department in a design sprint addressing digital wellbeing, applying agile methodology across a 5-person team.
• Delivered a high-fidelity mockup demo video adhering to Google Material Design Guidelines.
• Conceptualized and designed the UI/UX of the final solution through iterative conceptualization and rapid user testing.