Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic
Ziherng Huang

Ziherng Huang

Fremont,CA

Summary

Dynamic Customer Service and Sales Manager at Cathay Bank with a proven track record in relationship building and sales team training. Successfully increased sales revenue through strategic initiatives while fostering client loyalty. Adept at performance management, I excel in high-pressure environments, ensuring exceptional service and satisfaction.

Overview

14
14
years of professional experience

Work History

Customer Service and Sales Manager

Cathay Bank
10.2018 - Current
  • Handled customer relations issues, enabling quick resolution, and client satisfaction.
  • Increased sales revenue by developing and implementing effective sales strategies.
  • Built long-lasting client relationships through excellent customer service and consistent followups.
  • Led a successful sales team by providing motivational coaching and performance-based incentives.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.

Accounting Assistant

Antagene, Inc
09.2015 - 09.2019
  • Processed payments and documents such as invoices, journal vouchers, employee reimbursements, and statements.
  • Managed high-volume invoice processing tasks while consistently meeting tight deadlines for vendor payments.
  • Expedited invoice processing with effective communication between internal departments and external vendors.
  • Processed credit card payments and reconciled credit card statements for accuracy in accounting process.
  • Assisted in the preparation of monthly financial statements for timely and accurate reporting to management.

HR Assistant

U-Tech Media USA
09.2011 - 07.2012
  • Filed paperwork, sorted, and delivered mail and maintained office organization.
  • Answered and redirected incoming phone calls for office.
  • Delivered friendly assistance with new hires throughout interviewing and hiring process.
  • Screened applicant resumes and coordinated both phone and in-person interviews.
  • Created and completed personnel action forms for hires, terminations, title changes and terminations.
  • Monitored employee attendance and performance to verify punctuality and absences, addressing issues in accordance with company policies and procedures.
  • Updated and maintained employee attendance records.

Swimming Coach

FYLING FISH SCHOOL
07.2011 - 09.2011
  • Implemented safety protocols to ensure swimmer well-being during all training sessions and competitions.
  • Demonstrated proper use of equipment to enhance performance of swimmers.
  • Helped set-up and breakdown pool for wide array of events such as swim meets, swim practices and water polo games.
  • Guided students on improving swimming speeds, developing kicking techniques and maintaining breathing.

Education

Bachelor of Science - Concentration in Finance

San Jose State University
San Jose, CA
05-2019

Associate of Science - Finance Accounting

Ohlone College
Fremont, CA
05-2015

Skills

  • Relationship building
  • Sales team training
  • Staff management
  • Goals and performance
  • Product knowledge
  • Client relationship management
  • Performance management

Languages

English
Full Professional
Chinese (Mandarin)
Native or Bilingual

Timeline

Customer Service and Sales Manager

Cathay Bank
10.2018 - Current

Accounting Assistant

Antagene, Inc
09.2015 - 09.2019

HR Assistant

U-Tech Media USA
09.2011 - 07.2012

Swimming Coach

FYLING FISH SCHOOL
07.2011 - 09.2011

Bachelor of Science - Concentration in Finance

San Jose State University

Associate of Science - Finance Accounting

Ohlone College

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