Zijada Dedic
Print Mail Operation Support
Urbandale,IA
Summary
Accomplished professional with a proven track record at Principal Financial Group Inc, enhancing operational efficiency and customer satisfaction. Expert in workload prioritization and process documentation, I excel in cross-functional collaboration and problem-solving. Achievements include streamlining support services and significantly improving workflow coordination, demonstrating exceptional organizational skills and adaptability.
Overview
18
18
years of professional experience
Work History
Print to Mail Operations Support
Principal Financial Group Inc
10.2017 - Current
- Collaborated with cross-functional teams to drive process improvements and achieve organizational goals.
- Increased customer satisfaction by resolving issues quickly and maintaining open communication channels.
- Coordinated closely with other departments to ensure seamless integration of support services across the organization.
- Optimized workflow efficiency through strategic scheduling, task prioritization, and workload distribution among team members.
Print Operator
Voya Financial
05.2011 - 10.2017
- Optimized production schedules by coordinating with colleagues to ensure all tasks were completed accurately and on time.
- Maintained a clean and organized work environment to promote efficiency, safety, and overall effectiveness of the print operation.
- Conducted regular equipment inspections for proactive maintenance measures, avoiding costly repairs or unexpected breakdowns.
- Ensured consistent print results by calibrating printers, adjusting settings, and conducting quality checks frequently.
- Provided exceptional customer service by addressing client concerns promptly, offering solutions that met their needs while maintaining profitability goals.
- Improved print quality by performing regular maintenance on printing equipment and identifying technical issues.
- Operated various printing machines proficiently to produce high-quality printed materials across multiple formats including brochures, business cards, and banners.
Operations Support Coordinator
Citi Group
08.2006 - 05.2011
- Performed administrative duties and prepared operational procedures to assist operations support manager.
- Coordinated with vendors, customers, and internal departments to understand, monitor, and communicate changes to workflows.
- Created and maintained well-organized electronic and hard copy files to support business processes.
- Participated in operations team meetings to coordinate and assign project management tasks.
- Prevented and minimized processing errors by analyzing trends and implementing feedback from managers.
- Trained and mentored new team members, fostering a positive work environment that encouraged continuous learning.
- Improved operational efficiency by streamlining processes and implementing best practices in daily operations.
Education
High School Diploma -
Srednja Mjesovita
Bosnia And Herzegovina 05.2001 -
Skills
Workload prioritization
Process Documentation
Microsoft Office
Problem-Solving
Multitasking Abilities
Adaptability and Flexibility
Organizational Skills
Attention to Detail
Quality Control
Task Prioritization
Workflow Coordination
Phone and Email Etiquette
Timeline
Print to Mail Operations Support
Principal Financial Group Inc
10.2017 - Current
Print Operator
Voya Financial
05.2011 - 10.2017
Operations Support Coordinator
Citi Group
08.2006 - 05.2011
High School Diploma -
Srednja Mjesovita
05.2001 -
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