Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Zikerria Wallace

Loris,SC

Summary

Dynamic customer service professional with a proven track record at Little River Medical Center, excelling in appointment scheduling and insurance verification. Adept at resolving customer complaints and fostering strong relationships, leveraging active listening and product knowledge to enhance client satisfaction and drive repeat business.

Overview

5
5
years of professional experience

Work History

Customer Service Representative

Little River Medical Center
USA, SC
04.2022 - 11.2024
  • Assisted patients with appointment scheduling and insurance inquiries.
  • Supported billing processes by verifying patient information and claims.
  • Provided excellent customer service to resolve customer complaints in a timely manner.
  • Developed strong customer relationships to encourage repeat business.

Customer Support Associate

Anomaly Squared
USA, SC
01.2020 - 02.2021
  • Assisted customers with inquiries and product information effectively.
  • Educated customers on product features and benefits through clear communication.
  • Participated in training sessions to improve knowledge of company products and services.
  • Collaborated with other departments to resolve complex issues quickly.

Education

High School Diploma -

Loris High School
Loris, SC
06-2020

Skills

  • Appointment scheduling
  • Insurance verification
  • Customer complaint resolution
  • Billing support
  • Product knowledge
  • Customer relationship management
  • Time management
  • Active listening

Languages

English
Professional

Timeline

Customer Service Representative

Little River Medical Center
04.2022 - 11.2024

Customer Support Associate

Anomaly Squared
01.2020 - 02.2021

High School Diploma -

Loris High School

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