Zikia Haywood
Los Angeles,CA
Summary
Organized Lead Reception specialist with 10 years of experience completing projects efficiently by leveraging top-notch prioritization and multitasking skills. Resourceful and collaborative with extensive knowledge of maintaining customer relationships, keeping detailed records and promoting excellence in customer interactions.
Personable Customer Service professional offering experience resolving account and service concerns for customers. Smoothly uncovered and solved challenges while promoting company products and maintaining loyal, satisfied customers. Focused on surpassing expectations and driving team success.
Knowledgeable and dedicated customer service professional with extensive experience in Entertainment and Security industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing business
Overview
10
10
years of professional experience
Work History
Driver
Alto
10.2024 - Current
- Followed all relevant traffic laws and safety regulations.
- Cleaned and maintained vehicle and assessed vehicle for damage after each shift.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Drove safely in various weather and road conditions to avoid accidents.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Inspected vehicle before and after trips to identify maintenance needs and handle regular upkeep.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
- Enhanced vehicle longevity with regular maintenance checks and repairs as needed.
- Kept detailed mileage and fuel reports to track overall fuel costs.
Custodian
LAWA
04.2022 - 04.2023
- Emptied trash cans and recycling bins to keep building clean and free of germs.
- Replaced and refilled paper towel and toilet paper dispensers for users convenience.
- Kept building spaces premises clean inside and outside.
- Maintained clean and comfortable environments in commercial buildings by vacuuming, cleaning windows, and dusting.
- Handled spills, accidents and other cleaning emergencies to maintain cleanliness standards throughout assigned shift.
Dispatch Supervisor
UPS
10.2021 - 12.2021
- Directed dispatching, routing, and tracking of Number fleet vehicles.
- Supervised team of Number employees and provided training focused on maximizing overall performance.
- Implemented schedule and policy changes and collaborated with management to formulate new policies, procedures, and goals.
- Determined number of man hours required to complete assignments after reviewing scope of each project.
- Maintained updated and detailed records of calls in physical and electronic database.
- Evaluated and adjusted over Number routes based on daily needs, available workers, traffic hazards, and weather conditions.
- Communicated with drivers and personnel to coordinate timely delivery of goods and materials.
- Maintained professional relationship with shippers, receivers and drivers to increase trust, reliability and rapport.
- Sent out drivers to assist Number hourly callers based on locations, needs and worker availability.
Security Guard /reception
G4S Secure Solutions
08.2018 - 02.2021
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Responded quickly to emergency situations to assess and deflect issues.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Oversaw daily monitoring and patrolled buildings, grounds, and work sites.
- Checked and verified photo identification prior to granting facility access.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
- Answered client queries and complaints to provide strong customer service.
Security Guard/ Receptionist
Security Industry Specialists
04.2015 - 08.2018
- Greeted guests professionally and courteously to cultivate welcoming atmosphere while making safety top priority.
- Remained calm, assertive, and mindful to think critically and problem solve during stressful situations.
- Secured premises and personnel by patrolling property and monitoring surveillance equipment.
- Responded quickly to incidents and assessed active situations for security concerns.
- Checked identification of persons entering and exiting facility to eliminate unauthorized visitors.
- Completed full building and grounds patrols to spot and investigate concerns.
- Patrolled and monitored premises in company vehicle, on bicycle, and by foot.
- Worked independently and collaboratively to resolve urgent issues to protect lives and property.
- Answered alarms, investigated disturbances, and contacted law enforcement personnel to escalate crises.
Education
Diploma - Medical Billing And Coding
Everest College - Gardena
Gardena, CA11.2013
Diploma - General Education
Westchester High School
Westchester CA06.2007
Skills
- Transport and Sorting
- Providing Feedback
- Remove Trash
- Communication and Interpersonal Skills
- Employee Training
- Cleaning and Sanitizing
- Spill Cleanup
- Emergency Response
- Buffing and Waxing
- Painting
- Maintenance
- Floor Polishing
- Customer Service
- Google Docs
- Organization Skills
- Appointment Confirmation
- Making Appointments
- Multi-Line Telephone Systems
- Verbal and Written Communication
- Telephone Skills
- Answer Telephone Calls
- Reminder Calls
- Visitor Check-In
- Microsoft Office
- Data Entry
- Data Processing
- Freight Operations
- Microsoft Word
- Call Center Operations
- Microsoft Excel
- Spreadsheets
- Time management
- Valid Driver's license
- Customer service
- Clean driving record
- Problem-solving
- Safe driving practices
- Punctual and reliable
- City and non-city driving
- Flexible schedule
- GPS and route planning
- Loading and unloading
- Safety protocols
- Defensive driving
- Vehicle inspection
- Safety management
- Route planning
Accomplishments
- Used Microsoft Excel to develop inventory tracking spreadsheets.
Timeline
Driver
Alto
10.2024 - Current
Custodian
LAWA
04.2022 - 04.2023
Dispatch Supervisor
UPS
10.2021 - 12.2021
Security Guard /reception
G4S Secure Solutions
08.2018 - 02.2021
Security Guard/ Receptionist
Security Industry Specialists
04.2015 - 08.2018
Diploma - Medical Billing And Coding
Everest College - Gardena
Diploma - General Education
Westchester High School
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