Zikkia Walker
Valley
Summary
Results-oriented achiever with proven ability to exceed targets and drive success in fast-paced environments. Combines strategic thinking with hands-on experience to deliver impactful solutions and enhance organizational performance.
Demonstrates strong analytical, communication, and teamwork skills, with proven ability to quickly adapt to new environments. Eager to contribute to team success and further develop professional skills. Brings positive attitude and commitment to continuous learning and growth.
Overview
1
1
Certification
10
10
years of professional experience
Work History
Concierge Representative/Certified Resident Care Associate
Phoenix Senior Living
Opelika, AL
06.2026 - Current
- Delivered exceptional customer service by addressing resident inquiries and resolving issues promptly.
- Coordinated activities and events, enhancing community engagement for residents and families.
- Assisted with onboarding new staff, providing guidance on policies and procedures to ensure compliance.
- Developed and maintained strong relationships with residents, fostering a welcoming environment in the community.
- Collaborated with team members to ensure consistent delivery of exceptional customer service.
- Handled guest complaints with professionalism, resolving issues quickly to maintain high levels of satisfaction.
- Monitored lobby appearance, keeping it clean and welcoming at all times.
- Assisted with meal preparation and service, ensuring proper nutrition for each individual resident based on their dietary needs.
Dialysis Technician
Dialysis Clinic Inc.
Phenix City, AL
08.2025 - 06.2026
- Operated and maintained dialysis machines for optimal patient care.
- Monitored patient vital signs during treatment sessions to ensure safety.
- Assisted in training new staff on equipment usage and protocols.
- Collaborated with healthcare teams to develop individualized patient care plans.
- Implemented quality control measures to enhance operational efficiency.
- Cleaned and connected fistulas, grafts and catheters to prevent infection.
- Set up and operated dialysis machines for patients receiving treatment for kidney failure.
- Set-up equipment for dialysis and primed dialyzer in preparation for use.
- Maintained a clean and safe environment through diligent adherence to infection control protocols.
- Measured and recorded patients' pre-dialysis and post-dialysis vital statistics.
Nursing Support Technician
Jack Hughston Memorial Hospital
Phenix City, AL
06.2025 - 08.2025
- Maintain personal hygiene of patients
- Monitor patient well-being and medical condition
- Assist with patient care procedures, including check-in, organization of patient histories, chart preparation, and medical examinations
- Perform specialized procedures (e.g. phlebotomy, wound care) according to protocol and guidelines
- Educate patients on medical issues and solutions
- Maintain medicine and supply inventories
- Keep track of patient records
- Provided compassionate care to patients, ensuring comfort and dignity during daily activities.
- Assisted nursing staff with patient assessments and documentation, enhancing care delivery efficiency.
Dialysis Technician
Fresenius Kidney Care
Valley, AL
10.2019 - 01.2025
- Provided assistance in the setup, monitoring, and maintenance of dialysis machines and related equipment, ensuring compliance with safety standards and protocols.
- Supported the healthcare team in preparing patients for dialysis treatments, including obtaining vital signs and performing pre-treatment assessments.
- Collaborated with senior technicians and nursing staff to ensure seamless patient care and effective communication.
- Documented patient information and treatment data accurately in electronic health records (EHR) systems.
Certified Nursing Assistant (CNA)
Wellstar Health System, Inc.
LaGrange, GA
11.2019 - 07.2020
- Provided assistance for patients with daily living activities such as bathing, dressing, grooming, and toileting.
- Monitored vital signs and reporting any changes in patient condition to the nursing team.
- Supported mobility efforts, including transferring patients between beds, wheelchairs, and other locations.
- Delivered meals and assisting with feeding as needed, ensuring dietary requirements are met.
- Maintained accurate patient records and documented care activities in accordance with facility policies.
- Provided compassionate emotional support to patients and their families.
Certified Nursing Assistant (CNA)
Diversicare of Lanett
Lanett, AL
06.2016 - 11.2019
- Provided needed care and comfort in a compassionate manner to patients under the direction of a nurse
- Responded to patient calls and requests, providing help and assistance as needed.
- Ensured patients were provided care with daily living needs such as providing meals, nourishment and hydration, helping patients move and turn as needed, keeping patients clean, assisting with physical support in walking & exercise, and helping keep them in good spirits.
- Regularly checked vital signs (such as blood pressure, pulse and temperature) monitor health, track food & liquid intake and urine & fecal output, observe patient behavior and report all conditions accordingly.
Education
High School Diploma -
Lanett High School
Lanett, AL05-2003
Phlebotomy -
Genesis Allied Health
Auburn, Al03-2019
Clinical Dialysis Technician -
Fresenius Medical Care
Montgomery, Al05-2022
Certified Nursing Assistant -
Southern Union State Community College
Wadley, AL05-2010
Skills
- Nursing Assistance
- Patient Care
- Strong multitasking
- Time management
- Multitasking and organization
- Reliability
- Excellent communication
- ALS/CPR
Certification
Genesis Allied Health Services-Certified Nursing Assistant (CNA)
Timeline
Concierge Representative/Certified Resident Care Associate
Phoenix Senior Living
06.2026 - Current
Dialysis Technician
Dialysis Clinic Inc.
08.2025 - 06.2026
Nursing Support Technician
Jack Hughston Memorial Hospital
06.2025 - 08.2025
Certified Nursing Assistant (CNA)
Wellstar Health System, Inc.
11.2019 - 07.2020
Dialysis Technician
Fresenius Kidney Care
10.2019 - 01.2025
Certified Nursing Assistant (CNA)
Diversicare of Lanett
06.2016 - 11.2019
High School Diploma -
Lanett High School
Phlebotomy -
Genesis Allied Health
Clinical Dialysis Technician -
Fresenius Medical Care
Certified Nursing Assistant -
Southern Union State Community College
AREAS OF EXPERTISE
- Patient Care-Demonstrate a comprehensive understanding of patient-centered care, emphasizing empathy, active listening, and clear communication to ensure the physical, emotional, and psychological needs of patients are met.
- Problem Solving-Possess strong critical thinking skills can help see beyond what’s at face value, make more informed decisions, and anticipate the outcomes of said decisions.
- Customer Relationship Management (CRM)-A proven track record of building strong client relationships and identifying opportunities to enhance the customer experience and improve satisfaction ratings.
- Time Management-Effectively prioritize daily tasks to balance multiple deadlines, ensuring all projects are completed ahead of schedule with consistent quality.