Zikra Mohamed Idrees Hassen
Orlando
Summary
Motivated and adaptable professional with hands-on experience launching and growing a solo business. Skilled in leveraging digital tools (Square, Canva, website builders) to streamline operations, manage customer data, and drive performance. Experienced in project planning, scheduling, data tracking, and stakeholder communication. Technically adept with strong problem‑solving, documentation, and collaboration skills, ready to manage IT projects and contribute effectively from day one.
Overview
3
3
years of professional experience
Work History
Small Business Owner
AZ Henna
01.2023 - Current
- Built and ran a solo business with a small team, earning $1,344+ revenue in 6 months with 0 refunds or chargebacks.
- Drove 25% average monthly growth in bookings through Canva-designed marketing and a custom website.
- Used Square to manage secure payments, customer data, and real-time sales analytics.
- Automated receipts, tracked KPIs, and improved workflow through Square’s business tools.
- Gained hands-on experience in CRM, digital tools integration, and data-driven decision making.
Team Lead
Panera Bread
09.2023 - 08.2024
- Help customers in a fast-paced restaurant environment.
- Train and mentor new staff on customer service strategies and techniques.
- Resolve customer complaints promptly and professionally to maintain a positive reputation.
- Manage customer relations through communication and helpful interactions.
Electronics Team Associate
Walmart
06.2023 - 08.2023
- Assisted customers with technical support inquiries.
- Engaged with customers, recommended products, promoted key items, and educated customers on electronics.
- Demonstrated increased knowledge of company products and equipment.
Mentor
Gems Anointed Community
06.2022 - 06.2023
- Developed methods to motivate and engage students in learning.
- Conducted review sessions to help students prepare for tests.
- Created personalized lesson plans to meet the needs of diverse learners.
- Leveraged technology and visual aids to engage students and enhance learning.
- Issued reports and updated students, parents, and teachers on student progress.
Education
Bachelor of Science - Information Technology
University of Central Florida
Orlando, FL05-2027
Skills
- Python, C, Java
- Financial management
- Project management
- Small business operations
- Business marketing
Timeline
Team Lead
Panera Bread
09.2023 - 08.2024
Electronics Team Associate
Walmart
06.2023 - 08.2023
Small Business Owner
AZ Henna
01.2023 - Current
Mentor
Gems Anointed Community
06.2022 - 06.2023
Bachelor of Science - Information Technology
University of Central Florida
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