Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Zikui Yang

New York,NY

Summary

Within my effective work experience the only exposure to the data side of things is school and clinics. The data in school comes mainly from experimental data when you test something over and over again you realize that you can predict what is going to happen next because you know that everything that happens is backed up by data. Looking forward to combining the experience I have gained in the healthcare industry with the concepts of business analytics.

Overview

5
5
years of professional experience

Work History

Business /Data Analyst Intern

SaveAway
New York, NY
05.2023 - 08.2024
  • Developed interactive dashboards that enable users to explore data visually without requiring any technical knowledge.
  • Provided technical support to end-users on how to use the developed analytical tools.
  • Developed SQL scripts to extract, transform and load data from multiple sources into a single database.
  • Utilized big data technologies such as Hadoop and Spark for storing massive amounts of structured and unstructured data and performing distributed computing tasks.
  • Analyzed customer data to identify trends and patterns and develop insights for better business decisions.

Customer Service Representative

Maximus
New York, NY
07.2023 - 07.2024
  • Provided exceptional customer service to ensure customer satisfaction.
  • Resolved customer complaints promptly and efficiently.
  • Performed administrative tasks such as filing paperwork, updating databases and generating reports.
  • Identified opportunities for upselling additional products or services based on customer needs.
  • Developed positive relationships with customers through friendly interactions.
  • Answered customer inquiries and provided accurate information regarding products and services.

Medical Records Clerk

Render - Hanbin Zheng
New York, NY
01.2020 - 05.2024
  • Processed incoming medical records requests.
  • Identified discrepancies between physical documentation and electronic health records.
  • Verified insurance eligibility prior to releasing protected health information.
  • Reviewed patient charts for accuracy and completeness.
  • Collected, compiled and maintained statistical data on hospital utilization, beds occupied.
  • Updated patient files with new medical information as needed.
  • Prepared reports summarizing patient information as requested by physicians or other healthcare providers.
  • Compiled discharge summaries for all discharged patients.

Education

Bachelor of Arts - Human Biology

Hunter College of The City University of New York
New York, NY
05-2023

Master of Arts - Business Analytics

Brooklyn College of The City University of New York
Brooklyn, NY

Skills

  • Call Management
  • Complaint resolution
  • Information Security
  • Consultative Sales
  • Report Generation
  • Data Entry
  • Microsoft Office Suite
  • Business development understanding

Languages

Chinese (Mandarin)
Professional
Chinese (Cantonese)
Professional

Timeline

Customer Service Representative

Maximus
07.2023 - 07.2024

Business /Data Analyst Intern

SaveAway
05.2023 - 08.2024

Medical Records Clerk

Render - Hanbin Zheng
01.2020 - 05.2024

Bachelor of Arts - Human Biology

Hunter College of The City University of New York

Master of Arts - Business Analytics

Brooklyn College of The City University of New York

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Zikui Yang