Zilia Folds
Schenectady
Summary
Offering solid foundation in administrative functions and eagerness to learn and grow in professional environment. Brings ability to quickly adapt to new tasks and develop essential office skills. Ready to use and develop organizational and communication skills in any workplace
Overview
5
5
years of professional experience
Work History
PCA
Belvedere
11.2024 - Current
- Assisted patients with daily living activities, promoting independence and wellbeing.
- Ensured proper hygiene practices were followed by assisting with bathing, grooming tasks.
Server
Denny's
01.2023 - 01.2024
- Provide customers with excellent customer service skills, also taking customers orders and bringing it back in a timely manner
Call Center Representative
Maximus
01.2022 - 10.2022
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Handled escalated calls professionally, effectively resolving complex issues and ensuring client satisfaction at all times.
- Mastered multiple software systems for seamless navigation during calls, improving efficiency and reducing hold times for customers.
- Enhanced customer satisfaction by efficiently addressing and resolving inquiries in a timely manner.
Billing Agent
Spectrum
04.2021 - 12.2021
- Cultivated strong relationships with customers, promoting trust through clear communication about billing matters.
- Entered data, tracked trends and escalated Type concerns to management.
- Enhanced customer satisfaction with detailed explanations of charges and prompt resolution of disputes.
- Maintained up-to-date client records, ensuring that all relevant information was accurately documented in the database.
Package Handler
Fed Ex Ground
03.2020 - 01.2021
- Followed safety regulations to maintain safe work environment.
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
Education
GED -
Mildred Elley
Albany, NYSkills
- Behavioral management
- Emotional support
- Safety awareness
- Information protection
- Active listening
- Calm under stress
- Time management
- Attention to detail
- Behavior redirection
Timeline
PCA
Belvedere
11.2024 - Current
Server
Denny's
01.2023 - 01.2024
Call Center Representative
Maximus
01.2022 - 10.2022
Billing Agent
Spectrum
04.2021 - 12.2021
Package Handler
Fed Ex Ground
03.2020 - 01.2021
GED -
Mildred Elley
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