Managed daily operations for Managing Directors, coordinating meetings, calendar management, presentations, and client communications to drive sales and relationship development
Leveraged Salesforce to track client interactions, optimize the client relationship management process, and ensure accurate reporting
Led internal projects to enhance operational workflow efficiency, increasing client engagement by 15% through improved coordination and client outreach strategies.
Associate Banker
JP Morgan Chase, Redmond, WA
Bellevue, WA
11.2021 - 10.2022
Managed relationships with both individual and corporate clients, identifying opportunities for upselling credit cards and investment products, achieving a 10% increase in cross-sell opportunities.
Utilized internal data to forecast potential investments and align banking products with client needs, delivering personalized service and product recommendations
Participated in complex client negotiations, worked closely with Wealth Management teams to close high-value deals, acted as the point of contact for high-net-worth clients
Owner's Representative
DoubleTree by Hilton, Science City, Guangzhou
Guangzhou, Guangdong
03.2019 - 05.2021
Handled sales from start to finish, bringing in big deals from well-known companies like Huawei and LG, while negotiating contracts in arranging proper corporate accommodations
Developed strategic partnerships and liaisons with local government agencies and corporations, having positioned the hotel as a preferred partner for both corporate and government clients
Took the lead on multiple project initiatives, including weekend travel packages and corporate team-building events, leading the revenue to grow.
2019:
Engaged with the Investment Promotion Bureau of Huangpu District to obtain information about some major local companies (e.g., Coining, Baidu, Huawei, LG) and having successfully established partnerships.
Made the hotel the designated corporate reception center for multiple companies, with a contract rate of 550 RMB per night.
Materialized an annual room occupancy rate of 84.32%, with corporate receptions contributing 40% of the total room servicing-related revenue, amounting to USD 3.2 million in annual sales.
Jan 2020 - June 2020:
Dealt with the local government offices to earmark the hotel's role, as the designated quarantine and training area for the medical personnel and volunteers during the COVID pandemic; having hosted a 3–4-week training session.
Signed agreements with medical professionals, generating USD 200,000 monthly revenue from January to June 2020.
July 2020 - June 2021:
Project 1: Led cooperation with several small and medium-sized travel agencies to develop short-distance weekend travel packages and corporate receiption events, and helped the increase of room occupancy rates.
Weekend travel packages contributed at least 13% to the room occupancy rate every Saturday night, generating USD 25,000 to USD 31,000 monthly revenue.
Project 2: Developed a corporate reception project for the local companies, providing catering and team building-related services.
This project generated monthly revenue of USD 56,000 to USD 60,000.
B2B Foreign Trade Sales (Online, Part-time)
Godox Photographic Equipment, Shenzhen
Shenzhen
07.2020 - 04.2021
Developed and implemented sales strategies for the newly launched audio and monitor product lines by analyzing market trends and competitive behaviors of European rivals.
Identified and established partnerships with new suppliers interested in importing Godox's audio and monitor equipment.
Conducted market research on microphones and audio equipment in Europe; collaborated with the marketing director and product development teams to strengthen product positioning and sales strategies.
Managed and maintained strong relationships with existing overseas clients (Europe and Africa), promoting cross-sell opportunities between Godox's lighting products and new audio offerings.
Successfully generated $789,600 USD in sales for the audio and monitor product lines during my tenure.
Summer Intern
Reed Exhibitions, Singapore
Singapore
07.2015 - 08.2015
Assisted event directors in managing the Gold Buyer Program and Indonesia Roadshow Program for in-cosmetics Asia
Identified and secured 30 VIP buyers from the Asia-Pacific region to attend the event, managing logistics and ensuring a smooth experience for participants
Conducted telemarketing campaigns, inviting key industry players to attend the Indonesia Roadshow, which increased attendance and strengthened the event’s visibility.
Education
Bachelor of Science - Leadership & Human Capital Management
The Pennsylvania State University
University Park, PA
12-2018
Skills
US Permanent Resident
Sales Strategy & Pipeline Management
Project & Event Management
Client Relationship Management
Operations & Logistics
Data-Driven Sales
MySQL
MS Word, Excel, PowerPoint and Outlook
Salesforce CRM
Sales and Marketing
Calendar Management
Travel Arrangements
Hospitality Management
Cost estimating
Budgeting and cost control
Affiliations
Proven sales and administrative professional with over 4 years of experience in enhancing client relationships, managing projects, and driving sales growth. Expert in utilizing data for sales strategies and fluent in English, Mandarin, Cantonese, and Japanese. Demonstrated success in negotiating contracts and streamlining operations to increase efficiency and revenue. Adept at leading teams in high-pressure environments to exceed targets.
College Project
Maid Café Project - Executive Director, Spring 2017, Managed a student-run event, generating $1,200 in daily revenue, through effective marketing and team management.
Language
English
Native/ Bilingual
Chinese (Mandarin)
Native/ Bilingual
Chinese (Cantonese)
Native/ Bilingual
Japanese
Professional
Timeline
Senior Administrative Assistant II
BMO Capital Markets, Seattle, WA
10.2022 - Current
Associate Banker
JP Morgan Chase, Redmond, WA
11.2021 - 10.2022
B2B Foreign Trade Sales (Online, Part-time)
Godox Photographic Equipment, Shenzhen
07.2020 - 04.2021
Owner's Representative
DoubleTree by Hilton, Science City, Guangzhou
03.2019 - 05.2021
Summer Intern
Reed Exhibitions, Singapore
07.2015 - 08.2015
Bachelor of Science - Leadership & Human Capital Management