Zilkia Rosa
Harker Heights,TX
Summary
Skilled property management professional experienced in tenant relations, office management and maintenance coordination. Successful at balancing tenants' rights with business considerations to achieve financial targets. Excellent interpersonal, communication, and leadership abilities.
Overview
11
11
years of professional experience
Work History
Leasing Assistant
Lone Star Realty- Austin
Harker Heights, TX
08.2023 - 01.2024
- Assisted with the preparation and execution of lease documents for new tenants.
- Maintained accurate records of tenant contracts, leases, and payments.
- Performed administrative tasks such as filing, scanning, photocopying, faxing and mailing documents.
- Led property tours to showcase amenities to prospective tenants and offered valuable information regarding major features.
- Promoted high level of customer service and assistance by greeting clients, responding to concerns, showing units and quickly resolving issues.
Caregiver
Veterans Affairs Caregiver Program
Harker Heights, TX
03.2018 - 07.2022
- Maintained clean and well-organized environment for client happiness and safety.
- Improved patient outlook and daily living through compassionate care.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Created safe and positive living situations for clients by communicating with family and other staff about concerns or challenges.
Loan Processor
Texas Car Title And Payday Loan Services
Copperas Cove, TX
01.2015 - 07.2017
- Organized loan files, updated databases, prepared general correspondence and communicated with cusomers.
- Discussed loan needs and financial histories with clients and conveyed information regarding application processes.
- Reviewed and verified borrowers' income, credit reports, property appraisals and supplemental information to prepare documents for underwriting.
- Collect calls regarding the business and any customer question regarding applications.
Move Out Coordinator
Real Estate Market Place
Harker Heights, TX
05.2013 - 12.2015
- Informed upper management or department heads of items loaded or problems encountered.
- Oversaw shipping and receiving activities, accomplishing customer pick rate of 90% by monitoring zone separation.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Prioritized and organized tasks to efficiently accomplish service goals.
Education
General Studies -
American University of Puerto Rico
Bayamon, PR06.1999
High School Diploma -
Luis Palez Matos High School
Bayamon, PR06.1995
Some College (No Degree) -
Central Texas College
Killeen, TXSkills
- Property maintenance
- Cold calling
- Market research
- Property Management
- Data entry documentation
- File and data retrieval systems
- Fluent in Spanish
- Assessed customer product needs and interests in order to best recommend suitable items
- Money handling
- Retail sales
- Sales expertise
- Critical thinking
- Friendly, positive attitude
- Leasing Terms and Specifications
- Sales experience
- Contract Negotiation
Accomplishments
- Promoted to Manager due to my professionalism and increase in store productivity that achieved higher numbers and sales.
Languages
Spanish
Native/ Bilingual
English
Native/ Bilingual
Timeline
Leasing Assistant
Lone Star Realty- Austin
08.2023 - 01.2024
Caregiver
Veterans Affairs Caregiver Program
03.2018 - 07.2022
Loan Processor
Texas Car Title And Payday Loan Services
01.2015 - 07.2017
Move Out Coordinator
Real Estate Market Place
05.2013 - 12.2015
General Studies -
American University of Puerto Rico
High School Diploma -
Luis Palez Matos High School
Some College (No Degree) -
Central Texas College
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