Zillah Ondayog
Las Vegas,NV
Summary
Highly-motivated employee with desire to take on new challenges. Strong work ethic, adaptability, and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills.
Overview
17
17
years of professional experience
Work History
Dental Office Administrator
Endodontics Of Las Vegas
Las Ve, NV
10.2006 - 01.2024
- Provided administrative support to the dental team, including scheduling appointments, confirming upcoming visits and managing patient records.
- Monitored accounts to proactively identify aging balances and insurance payment problems in need of attention.
- Performed general bookkeeping duties such as balancing accounts receivable and payable ledgers and reconciling bank deposits.
- Verified patient information was up-to-date prior to each visit.
- Handled office phone calls, correspondence and packages to keep hygienists and dentists free to focus on patients.
- Prepared timely office reports covering metrics such as expenses, patient loads and billing.
- Responded to inquiries from patients regarding treatment plans and payment options.
- Maintained an organized office environment by organizing supplies, stocking shelves, and ordering new materials when necessary.
- Tracked stocks of office supplies and reordered materials to meet expected dental patient loads.
- Assisted with filing insurance claims and ensuring accurate payments were received in a timely manner.
- Managed front desk operations such as answering phones, responding to emails, scheduling appointments and providing customer service to all clients.
- Created reports on various topics related to office operations for management review.
- Prepared financial statements for patients as needed, including estimates of future treatments and costs.
- Presented treatment plan to patients.
- Greeted patients and provided patient forms to be completed before their appointment.
- Understood and followed oral and written directions.
- Completed day-to-day duties accurately and efficiently.
- Identified needs of customers promptly and efficiently.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Assisted dentist with chairside procedures, such as taking x-rays and charting patient records.
Education
Certificate - Dental Assisting
Eton Technical Institute
Port Orchard06-1995
High School Diploma -
Aiea High School
Aiea, HI06-1993
Skills
- Appointment Scheduling
- Insurance Verification
- Office Organization
- Report Generation
- Invoicing and Billing
- HIPAA Compliance
- Calendar Management
- Document Preparation
- Appointment Coordination
- Policy Enforcement
- Payment Collection
- Marketing Support
- Claims Processing
- X-Ray Interpretation Skills
- Dental Insurance Expertise
- Critical Thinking Skills
- Scheduling
- Organizational Skills
- Attention to Detail
- Documentation
- Patient Relations
References
References available upon request.
Timeline
Dental Office Administrator
Endodontics Of Las Vegas
10.2006 - 01.2024
Certificate - Dental Assisting
Eton Technical Institute
High School Diploma -
Aiea High School
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