ZILLUR RAHMAN
Houston,TX
Summary
Forward-thinking team leader skilled at operating departments efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on continuous operational improvement. Versatile and innovative management professional skilled at seeing "big picture" while still also focusing on details. Expertise in business development and streamlining processes and systems.
Overview
16
16
years of professional experience
Work History
Supervisor of Operations
ACTS Aviation Security
HOUSTON, TX
10.2017 - 07.2022
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Tracked employee attendance and punctuality, addressing repeat problems quickly to prevent long-term habits.
- Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
- Maintained cleanliness and organization of workspace, working closely with employees to systemize tasks.
Customer Service Associate
Macys Department Store
Miami, FL
03.2015 - 10.2017
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Executes excellent sales floor merchandising and selling.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Maintained clean personal appearance, modeled store's outfits when working clothing department settings and wore uniforms per company policy.
- Resolved concerns with products or services to help with retention and drive sales.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
Cashier
Harbor Freight
Miami, FL
04.2016 - 08.2017
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.
- Answered questions about store policies and addressed customer concerns.
- Restocked and organized merchandise in front lanes.
- Worked closely with shift manager to solve problems and handle customer concerns.
- Maintained secure cash drawers, promptly resolving discrepancies in daily totals.
- Replenished sales floor merchandise and organized shelves, racks and bins for optimal appearance.
- Maintained cash drawer per shift.
Assistant Supervisor
Convenience Store
Miami, FL
02.2009 - 10.2016
- Trained assembly finishers and evaluated quality of work.
- Maintained accurate inventory, working with purchasing department and logistics for resupply
- Met with vendors to review purchase options and negotiate contract terms.
- Evaluated employee performance and coached and trained to improve weak areas.
- Maintained compliance with company policies, objectives and communication goals.
- Worked with management team to implement proper division of responsibilities.
- Set overall vision and provided team leadership.
- Developed training, task and process guidelines and communicated clear and concise directions to employees.
Education
High School Diploma -
ADAMJEE CANTONMENT COLLEGE
DHAKA10.1996
Skills
- Originality and Creativity
- Problem Anticipation and Resolution
- Staff Management
- Team Leadership
- Sales Promotion
- Operation Monitoring
- Customer Service
- Management Training
- Inventory Management
- Staff Training
- MS Office
- Employee Motivation
- Word Processing
Timeline
Supervisor of Operations
ACTS Aviation Security
10.2017 - 07.2022
Cashier
Harbor Freight
04.2016 - 08.2017
Customer Service Associate
Macys Department Store
03.2015 - 10.2017
Assistant Supervisor
Convenience Store
02.2009 - 10.2016
High School Diploma -
ADAMJEE CANTONMENT COLLEGE
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