ZIMERO JEAN MARIE
Fort Pierce
Summary
Customer Service Representative supporting customers across phone, chat, and email with clear guidance on orders, billing, and policy questions. Delivers tax filing support and product explanations with accurate, easy-to-follow communication that helps customers move forward confidently. Brings bilingual communication, cultural awareness, and calm problem-solving to fast-paced service interactions.
Overview
2
2
Languages
7
7
years of professional experience
Work History
Customer Service Representative
Intel
09.2026 - 09.2026
- Provided courteous support to customers, explaining account details and next steps in a clear, professional manner.
- Documented customer interactions accurately and updated case notes for consistent follow-through across support channels.
- Used active listening to understand concerns, confirm needs, and guide customers toward appropriate solutions.
- Maintained a calm, friendly tone during difficult conversations and supported respectful issue resolution.
Roadside Assistance Dispatcher
Agero
01.2026 - 08.2026
- Dispatched roadside assistance providers based on customer location, service needs, and response urgency.
- Supported stranded customers with calm, professional communication during stressful roadside situations.
- Documented service details accurately to keep case notes complete and ready for follow-up.
- Coordinated with towing and service providers to relay instructions and confirm assistance updates.
- Managed multiple open cases at once while keeping callers informed of status changes and next steps.
- Adapted to changing call volumes and schedule needs while maintaining steady response quality.
- Used multilingual communication to support customers with different language needs and reduce misunderstandings.
- Used active listening to gather accurate details from callers and identify the right support needed.
Customer Service Representative
Turbotax
01.2024 - 04.2024
- Provided expert guidance and detailed tax explanations to assist customers in confidently completing their tax filings.
- Offered tailored advice to empower clients in independently managing their tax responsibilities.
Customer Service Representative
Infocision
07.2023 - 12.2023
- Managed inbound and outbound calls to address customer service inquiries and provide solutions.
- Assisted customers with product orders, ensuring accuracy and timely processing.
- Offered additional services to existing customers, enhancing their overall experience.
Independent Customer Service Representative
LiveOps
05.2022 - 08.2023
- Addressed diverse customer inquiries regarding orders, product information, and company policies, consistently upholding the company's service philosophy.
- Cultivated customer relationships by maintaining an in-depth understanding of products and sales techniques, contributing to enhanced customer trust and satisfaction.
- Surpassed performance objectives and metrics, demonstrating a commitment to delivering outstanding customer service.
Customer Service Representative
Elevation Connect LLC
09.2021 - 03.2022
- Delivered rental assistance and effectively managed a variety of customer inquiries related to reservations and company policies.
- Provided accurate and efficient billing assistance, ensuring a seamless customer service experience.
- Maintained a professional and positive attitude, leveraging exceptional interpersonal skills to enhance customer satisfaction.
Independent Customer Service Representative
LiveOps
08.2019 - 09.2021
- Addressed diverse customer inquiries regarding orders, product details, and company policies, ensuring clarity and satisfaction.
- Engaged with Ecommerce customers through multiple communication channels, including phone, chat, and email, to enhance service accessibility and support.
- Provided roadside assistance, contributing to customer safety and service reliability.
Education
High School Diploma - General Education
Beachwood High School
Beachwood, OH01-2006
Skills
- Communication Skills Attention to Detail Research Skills Professionalism Ability to Multitask in a Fast-Paced Environment Proven Customer Service Skills Ability to Work a Flexible Schedule Which Could Include Days, Evenings, and Weekends Time Management Friendly, Positive Attitude Computer Skills Skills: Multilingual Communication Active Listening Problem-Solving Empathy Technical Proficiency Written Communication Conflict Resolution
- Customer issue resolution
- Inbound call support
- Tax guidance
- Zendesk
- CRM software
- Customer onboarding
Languages
French
Full Professional
English
Full Professional
Timeline
Customer Service Representative
Intel
09.2026 - 09.2026
Roadside Assistance Dispatcher
Agero
01.2026 - 08.2026
Customer Service Representative
Turbotax
01.2024 - 04.2024
Customer Service Representative
Infocision
07.2023 - 12.2023
Independent Customer Service Representative
LiveOps
05.2022 - 08.2023
Customer Service Representative
Elevation Connect LLC
09.2021 - 03.2022
Independent Customer Service Representative
LiveOps
08.2019 - 09.2021
High School Diploma - General Education
Beachwood High School