Zimo Ge
17 Livingston Ave, Jericho,,New York
Summary
Sophomore majoring in Economics, skilled multitasker with superior work ethic and good teamwork, problem-solving and organizational skills. Willing to take on any task to help team. Reliable and dedicated team player with hardworking and resourceful approach.
Overview
4
4
years of professional experience
Work History
Intern
Beijing Juku Media Technology Co., LTD
11.2023 - 01.2024
- Attended weekly team meetings and helped with organizing project timelines and client updates.
- Handled administrative duties, such as organizing files, managing communication channels, and preparing presentations.
- Gained valuable experience working within media broadcasting industry, applying learned concepts directly into relevant work situations.
- Provided exceptional customer service by promptly addressing inquiries.
- Prepared comprehensive reports summarizing data analysis findings, informing key decision-makers of important trends and patterns.
Volunteer
Clark Botanic Garden
07.2020 - 08.2023
- Directed and Organized special events, such as two annual Moon Festival Ceremony(2022 and 2023) with 500+ guest presented, Halloween Event(2023), Autistic Youth Choir(2023), etc.
- Communicated with Hempstead town Directory Committee, Treasury Department, Parks and Recreation Department, and staff member with organization and event planning.
- Mentored new volunteers, fostering a supportive and inclusive team environment.
Customer Service Representative
Luminocity
11.2022 - 01.2023
- Managed approximately 50 incoming calls, emails, and in person assistances per day.
- Offered advices and assistances, paying attention to special needs.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Followed up with customers about resolved issues to maintain high standard of customer service.
Teacher's Assistant
Premier Plus Education
06.2021 - 08.2021
- Oversaw students in classroom and common areas to monitor, enforce rules, and support lead teacher.
- Supported student learning objectives through personalized and small group assistance.
- Collaborated with teachers for lesson preparation by preparing materials and setting up equipment.
Education
Economics
Boston University
Boston, MA01.2027
Skills
- Problem-Solving
- Team Collaboration
- Goal-oriented mindset
- Attention to Detail
- Public Speaking
- Microsoft Office Suite
Languages
English
Native or Bilingual
Chinese (Mandarin)
Native or Bilingual
Spanish
Professional Working
Korean
Professional Working
Timeline
Intern
Beijing Juku Media Technology Co., LTD
11.2023 - 01.2024
Customer Service Representative
Luminocity
11.2022 - 01.2023
Teacher's Assistant
Premier Plus Education
06.2021 - 08.2021
Volunteer
Clark Botanic Garden
07.2020 - 08.2023
Economics
Boston University
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