Zimo Wang
Columbia,SC
Overview
4
4
years of professional experience
1
1
Certification
Work History
Assistant Manager
PHO VIET
Columbia, SC
01.2024 - 05.2024
- Work closely with professional teams to ensure the highest quality dining experience and service level for customers.
- Assist in daily operations, arrange schedules, improve efficiency, and ensure smooth and efficient operation.
- Participate in menu design, provide innovative suggestions, and adhere to high-quality standards. Innovate coffee drinks to increase customer satisfaction by 10% and became the star item in the beverage menu.
- Timely tracking of social media, handling customer feedback, and actively responding and improving.
- Gain valuable industry experience and in-depth understanding of restaurant operations and food supply.
Assistant Manager
Beijing DAYI Tea House
Beijing, China
08.2020 - 06.2021
- Managed daily operations, addressing facility and operational issues.
- Prepared materials and commodities for tea house operations.
- Supervised employees, resulting in a 48% revenue growth in H1 2021 compared to H2 2020.
Assistant Manager
McCutchen House Dining
Columbia, SC
08.2023 - 12.2023
- Kitchen Work: Involved in food preparation, cooking, and plating dishes, ensuring each dish meets high food quality standards and is delivered promptly.
- Front-of-House Service: Responsible for welcoming guests, taking orders, and providing table service to ensure customers enjoy a high-quality dining experience, while quickly addressing any unforeseen issues.
- Manager Assistant Responsibilities: Assist in the daily operations management of the restaurant, including staff scheduling, coordinating tasks, supervising service quality, handling customer feedback and complaints, and performing basic financial management.
Education
Bachelor of Science - Hospitality Management
Beijing International Studies University
CHINA09.2024
Bachelor of Science - Hospitality Management
University of South Carolina
Columbia, SC05.2024
Master of International Hospitality and Tourism Management -
University of South Carolina
Columbia, SC05-2026
Certification
ServSafe Manager Certification, RMC
Timeline
Assistant Manager
PHO VIET
01.2024 - 05.2024
Assistant Manager
McCutchen House Dining
08.2023 - 12.2023
Assistant Manager
Beijing DAYI Tea House
08.2020 - 06.2021
Bachelor of Science - Hospitality Management
Beijing International Studies University
Bachelor of Science - Hospitality Management
University of South Carolina
Master of International Hospitality and Tourism Management -
University of South Carolina