Creative customer care professional dedicated to consistently surpassing service goals with unparalleled support for customer needs. Smoothly manages both incoming and outgoing calls and remote requests by applying strong organizational, research and time management skills. Solid history of success in fast-paced call centers.
Hi, I’m
Zimri Bartlett
Detroit,MI
Summary
Overview
5
years of professional experience
Work History
TikTok - Majorel
Content Moderator
04.2023 - Current
Job overview
- Moderated traumatic, sensitive and potentially offensive content to promote safe environment for users.
- Reviewed, classified or eliminated highly sensitive content uploaded by users to meet defined social media parameters.
- Remained up-to-date on workflow changes, operational guidelines and community standards to implement correct policies.
- Investigated and resolved complex content issues to achieve turnaround times and standards of quality.
Centene - Robert Half
Dental Insurance Coordinator
01.2022 - 12.2022
Job overview
- Answered incoming phone calls to articulate product value to prospective customers and support current policyholders.
- Fielded customer complaints, escalating complex issues to management for resolution.
- Reviewed and adjusted customer coverage levels to address, identify, and resolve customer conflicts.
- Verified client information by analyzing existing evidence on file.
- Checked documentation for accuracy and validity on updated systems.
- Maintained confidentiality of patient finances, records, and health statuses.
UIA - Robert Half
Unemployment Insurance Claims Agent
02.2020 - 12.2021
Job overview
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
- Scheduled appointments with applicants to gather information and explain benefits processes.
- Followed guidelines when reviewing applicant data to determine eligibility for economic assistance.
- Interviewed applicants and explained scope of different available benefits.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
LogistiCareSouthfield, MI
Customer Service Representative
2018.08 - 2019.08 (1 year)
Job overview
- Skilled at working independently and collaboratively in a team environment.
- Handled incoming calls and emails from customers regarding issues with deliveries.
- Facilitated communications between customers and field personnel to answer questions or resolve concerns.
- Developed and implemented customer service policies and procedures.
- Scheduled and dispatched drivers to pick up members.
Education
Central High SchoolKnoxville
High School Diploma
05.2012
University Overview
Skills
- Data Entry
- Complaint Resolution
- Appointment Scheduling
- Conflict Resolution
- Computer Proficiency
- Microsoft Office Suite
- Product and Service Solutions
Timeline
Content Moderator
TikTok - Majorel
04.2023 - Current
Dental Insurance Coordinator
Centene - Robert Half
01.2022 - 12.2022
Unemployment Insurance Claims Agent
UIA - Robert Half
02.2020 - 12.2021
Customer Service Representative
LogistiCare
2018.08 - 2019.08 (1 year)
Central High School
High School Diploma
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