Zina Al Ugaily
Lincoln,NE
Summary
Hardworking employee enthusiastic about learning any field inside and out. Pursues opportunities to learn new skills and contribute to group success. Offers strong administrative, relationship-building and problem-solving abilities.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Sales Representative
Atomy Online
2021.01 - Current
- Streamlined sales processes by identifying inefficiencies and implementing improvements for enhanced productivity.
- Developed tailored solutions in response to unique customer needs, increasing overall satisfaction rates.
- Attended trade shows to represent company products, generate leads, and network with potential clients.
- Boosted internal collaboration within the sales team by sharing best practices and offering mentorship when needed.
- Generated additional sales opportunities with upselling and cross-selling techniques.
- Expanded customer base through cold calling, networking, and relationship building.
Independent Beauty Consultant
Mary Kay Online
2014.02 - Current
- Established a loyal client base through consistent follow-ups and engaging communication strategies.
- Increased brand awareness by effectively utilizing social media platforms for marketing purposes.
- Provided excellent after-sales support, addressing any concerns or questions from clients promptly and professionally.
- Boosted sales through effective demonstration of makeup techniques and skincare routines.
- Developed strong relationships with clients, resulting in repeat business and increased referrals.
- Enhanced client satisfaction by providing personalized beauty consultations and product recommendations.
- Managed multiple priorities simultaneously while delivering exceptional service quality under time constraints, showcasing adaptability and professional poise.
Case Manager
Friendship Home
2021.07 - 2023.12
- Achieved positive client outcomes by developing and implementing comprehensive case management plans.
- Assisted clients in setting achievable goals while providing ongoing encouragement and support throughout the process of reaching those objectives.
- Educated clients on available programs, benefits, and services, empowering them to make informed decisions about their care needs.
- Monitored ongoing cases closely, adjusting case management strategies as needed based on evolving circumstances or new information.
- Streamlined service coordination efforts through diligent maintenance of client files and efficient use of case management software tools.
- Coordinated essential services for clients, resulting in improved overall well-being and selfsufficiency.
- Evaluated program effectiveness continually through data analysis and outcome measurement metrics.
- Fostered open lines of communication with clients'' families and support networks, involving them in the case management process as appropriate.
- Promoted a safe environment for vulnerable populations by reporting suspected abuse or neglect as mandated by law.
- Strengthened relationships with community organizations to increase access to supportive resources for clients in need.
- Improved client satisfaction by efficiently addressing concerns or grievances in a timely manner.
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Monitored clients' progress and tracked client services to provide crisis interventions.
- Facilitated individual and group sessions to promote positive behavior change for clients.
- Utilized trauma-informed approach to promote healing and empowerment for clients.
- Developed and implemented safety plans for clients at risk of harm to provide protection.
Interpreter
ResCare Workforce Services
2016.08 - 2016.12
- Enabled timely delivery of services to non-English speaking customers by translating written documents accurately and efficiently.
- Enabled effective communication during crisis situations, remaining calm under pressure while delivering accurate verbal translations quickly and efficiently.
- Increased accessibility of web content for global audiences through proficient translation of website materials and social media posts.
- Supported educational institutions in teaching non-English speaking students by providing real-time translation services during lectures, exams, and other academic activities.
- Assisted in development of terminology glossaries and other resources to help grow vocabulary in source and target languages.
- Maintained message content, tone, and emotion as closely as possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
English and French Teacher
Al Shaimaa School
2009.07 - 2012.07
- Provided one-on-one support for students with learning disabilities, enabling them to excel in their coursework.
- Served as a mentor for new French teachers, providing guidance on lesson planning, assessment strategies, and professional development opportunities.
- Developed strong relationships with parents to support student success outside of the classroom setting.
- Implemented effective classroom management techniques to maintain an orderly learning environment while addressing behavioral issues promptly and fairly.
- Organized annual French cultural events at the school, promoting awareness and appreciation for the culture among all students.
- Assisted in creating a safe and nurturing classroom environment that promoted emotional well-being and academic growth for all students.
- Increased language retention through regular oral assessments and constructive feedback.
- Utilized various teaching strategies to accommodate diverse learning styles and needs within the classroom.
Education
Bachelor of Arts - English
Mustansiryah University
Baghdad, Iraq10.2008
Skills
- Sales consultation
- Lead Generation
- Multilingual
- Thrive under pressure
- Hair styling
- Confidential Information Protection
- problem solving
- computer basics
- Cross-cultural communication
- Professional ethics
- Memory retention
- Critical Thinking
- Attention to Detail
Certification
- Licensed Cosmetologist
- Coaching entrepreneurship program February 2024
- First Aid certificate
- Bloodborne pathogen certificate
Timeline
Case Manager
Friendship Home
2021.07 - 2023.12
Sales Representative
Atomy Online
2021.01 - Current
Interpreter
ResCare Workforce Services
2016.08 - 2016.12
Independent Beauty Consultant
Mary Kay Online
2014.02 - Current
English and French Teacher
Al Shaimaa School
2009.07 - 2012.07
Bachelor of Arts - English
Mustansiryah University
- Licensed Cosmetologist
- Coaching entrepreneurship program February 2024
- First Aid certificate
- Bloodborne pathogen certificate
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