Summary
Overview
Work History
Education
Skills
Timeline
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Zina Brunson

Customer Service
Byhalia,MS

Summary

Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.

Overview

17
17
years of professional experience

Work History

Shipping and Receiving Clerk

USABlueBook
02.2023 - Current
  • Receiving: Unloading materials and supplies, checking in on shipments, and completing receiving documents
  • Stocking: Arranging warehouse storage and getting shipments into the right places
  • Shipping: Packaging, weighing, printing labels, and attaching postage to products
  • Organization: Having a strong sense of time organization and urgency.
  • Handled day-to-day shipping and receiving overseeing more than [Nu50mber] packages per day.

Quality Auditor

Williams-Sonoma, Inc.
01.2016 - 01.2023
  • 2Ensured the most cost-effective quality methods were employed
  • Adhered to all applicable regulations, policies and procedures for the quality control within the Personalization area
  • Maintained clean and organized work areas
  • Worked with managers to implement the company's policies and goals
  • Helped achieve company goals by supporting production workers.
  • Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.

Dispatcher

Kenco Group
01.2015 - 01.2016
  • Reviewed routes and adjusted plans to meet daily requirements
  • Responded to over 150 dispatchers daily
  • Monitored dispatch board and adjusted call priority
  • Scheduled and dispatched for live and roadside assistance calls.

Carton Processor

JCPenney Logistics
01.2012 - 01.2015
  • Responsible for pulling orders and meeting all KPI's and other productivity metrics daily
  • Prepared products for shipping according to company specifications
  • Used an RF scanner to pick items to their proper bins
  • Picked products from designated locations to fulfill customers orders.
  • Scheduled and executed [Number] yearly audits.

Office Assistant

Syscom
01.2012 - 01.2013
  • Made copies, sent faxes and handled all incoming and outgoing correspondence
  • Maintained and reserved the executive conference room calendar
  • Maintained business records by updating customer information.

Office Manager

PARADISE SHOPS
01.2008 - 01.2011
  • Addressed customers issues to ensure quick and successful resolution
  • Established membership loyalty
  • Executing flawless satisfaction to drive client retention.
  • Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
  • Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
  • Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.

Education

High School Diploma -

Walter F. George
Atlanta, GA
06.1991

Skills

  • Attention to Detail
  • Self-Motivated and Independent
  • Shipping and receiving
  • Teamwork and Cooperation
  • Package handling
  • Warehousing Operations
  • Punctual and Reliable
  • Warehouse Safety

Timeline

Shipping and Receiving Clerk

USABlueBook
02.2023 - Current

Quality Auditor

Williams-Sonoma, Inc.
01.2016 - 01.2023

Dispatcher

Kenco Group
01.2015 - 01.2016

Carton Processor

JCPenney Logistics
01.2012 - 01.2015

Office Assistant

Syscom
01.2012 - 01.2013

Office Manager

PARADISE SHOPS
01.2008 - 01.2011

High School Diploma -

Walter F. George

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Zina BrunsonCustomer Service