Customer Service
Zina Brunson
USABlueBook
Byhalia,MS
17
years of professional experience
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Work History
Shipping and Receiving Clerk
3 Years 9 Months- Receiving: Unloading materials and supplies, checking in on shipments, and completing receiving documents
- Stocking: Arranging warehouse storage and getting shipments into the right places
- Shipping: Packaging, weighing, printing labels, and attaching postage to products
- Organization: Having a strong sense of time organization and urgency.
- Handled day-to-day shipping and receiving overseeing more than [Nu50mber] packages per day.
Quality Auditor
7 Years- 2Ensured the most cost-effective quality methods were employed
- Adhered to all applicable regulations, policies and procedures for the quality control within the Personalization area
- Maintained clean and organized work areas
- Worked with managers to implement the company's policies and goals
- Helped achieve company goals by supporting production workers.
- Maintained a strong understanding of industry regulations and ensured company compliance through regular audits.
Dispatcher
1 Year- Reviewed routes and adjusted plans to meet daily requirements
- Responded to over 150 dispatchers daily
- Monitored dispatch board and adjusted call priority
- Scheduled and dispatched for live and roadside assistance calls.
Carton Processor
3 Years- Responsible for pulling orders and meeting all KPI's and other productivity metrics daily
- Prepared products for shipping according to company specifications
- Used an RF scanner to pick items to their proper bins
- Picked products from designated locations to fulfill customers orders.
- Scheduled and executed [Number] yearly audits.
Office Assistant
1 Year- Made copies, sent faxes and handled all incoming and outgoing correspondence
- Maintained and reserved the executive conference room calendar
- Maintained business records by updating customer information.
Office Manager
3 Years- Addressed customers issues to ensure quick and successful resolution
- Established membership loyalty
- Executing flawless satisfaction to drive client retention.
- Handled sensitive information with discretion, maintaining confidentiality of company documents and personnel records.
- Provided exceptional customer service when addressing client inquiries or concerns via phone calls or email correspondence.
- Maintained accurate financial records by reconciling accounts payable/receivable transactions regularly to ensure balanced budgets.
Education
High School Diploma
Skills
Attention to Detail
Self-Motivated and Independent
Shipping and receiving
Teamwork and Cooperation
Package handling
Warehousing Operations
Punctual and Reliable
Warehouse Safety
Timeline
Shipping and Receiving Clerk
USABlueBook
02.2023 - CurrentRead More
Quality Auditor
Williams-Sonoma, Inc.
01.2016 - 01.2023Read More
Dispatcher
Kenco Group
01.2015 - 01.2016Read More
Carton Processor
JCPenney Logistics
01.2012 - 01.2015Read More
Office Assistant
Syscom
01.2012 - 01.2013Read More
Office Manager
PARADISE SHOPS
01.2008 - 01.2011Read More
Walter F. George
High School Diploma
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