Zina Glover
Fort Worth,TX
Summary
To overall manage assigned residential, industrial, or commercial properties to satisfy the requirements of the ownership and tenants, to preserve and increase the value and integrity of the properties and to meet the financial objectives of the ownership and management.
Successful Property Manager with over 12 years of property management experience. Managed a dual property, achieving record NOI for four years straight by developing and applying goals set forth. Expert and the ability to train clients and educate tenants while clarifying complex issues. Proven ability to save cost and grow revenue through analytical thinking and financial management. As a leader in Property Management, I created a professional but positive relationship within the organization while achievements were met and skills that included:
Overview
11
11
years of professional experience
Work History
Property Manager
RPM Living
10.2023 - 01.2024
- Implement marketing initiatives to achieve occupancy goals
- Manage and control advertising budgets
- Advertise and fill vacancies
- Obtain referrals from existing tenants
- Process applications and follow up with applicants
- Promote and show properties to prospective tenants
- Interview, qualify and place tenants
- Maintain updated availability reports
- Keep rental at optimum capacity
- Negotiate, prepare, and enforce leases
- Complete all required paperwork for new tenants
- Collect security deposits
- Ensure the premises are ready for new occupants
- Maintain all statutory required records
- Ensure compliance with relevant laws and regulations
- Enforce terms of rental agreements
- Prepare and distribute monthly statements
- Ensure timely payments and collections
- Minimize rental arrears
- Coordinate default proceedings
- Schedule expenditures
- Check and pay invoices
- Prepare annual budgets
- Analyze and correct budget variances
- Keep accurate and up-to-date financial records
- Prepare weekly and monthly financial reports
- Orient new tenants to the property
- Investigate and resolve resident complaints and concerns in a timely and efficient manner
- Enforce occupancy policies and procedures
- Maintain timely communications with residents and tenants
- Monitor and complete maintenance and repairs timeously and cost-effectively
- Ensure security of premises and maintain security devices
- Organize incoming and outgoing inspections and prepare inspection reports
- Oversee capital improvement projects
- Negotiate and manage contracts with outside vendors
- Hire, train, and evaluate property staff
- Direct and control all personnel and resources to ensure property is properly maintained, and owner objectives met.
Recuriting Manager
Day& Nite Staffing
10.2020 - 09.2023
- Reached hiring goals consistently through effective collaboration with hiring managers and clear communication of requirements.
- Reviewed resumes and employment applications and interviewed applicants to evaluate work history and other qualifications.
- Measured and reported on recruitment metrics to track successes and failures of recruitment efforts and identify areas for improvement.
- Managed applicant tracking systems to keep recruitment processes organized.
Property Manager
Myan Management
10.2017 - 10.2020
- Develop a working relationship with all residents
- High Collection rate
- Marketed area for new tenants and helped with resident retention activities
- Review lease contracts with new move ins
- Walk units at move out and complete a final account statement
- Take on all responsibilities as manager in their absence.
Property Manager
NPMA Management
01.2015 - 09.2017
- Handled resident complaints and expedited maintenance requests
- Inspected properties regularly to identify deficiencies and schedule repairs
- Collected monthly assessments, rental fees, deposits and payments
- Updated tenant and unit information to keep current in housing database
- Solicited and analyzed bids for repairs, renovation and general maintenance
- Facilitated tenant paperwork processing and verification
- Coordinated with maintenance and contractors to promote timely turnovers after move-outs
- Issued non-payment notices to delinquent tenants in accordance with lease, county and state regulations
- Completed lease applications and verifications, notifying prospects of results.
Leasing Professional
Direct Placement
01.2013 - 01.2015
- Generate traffic and secure new residents
- Prepare and review lease documents at move in
- Provide property knowledge to prospects
- Answered phone calls and emails
- Tour property with clients
- Encouraged prospective tenants to fill out applications after property tours
- Contacted and followed up with tenants on renewal notices
- Promoted property to businesses in local area through marketing collateral, phone calls and email messages
- Conducted background checks on applicants.
Education
Certificate of Cosmetology - Business
Compton Beauty College
California, CA04.1989
Business Administration - Business Management
Adel Phi Business College
California, CA01.1986
Skills
- Knowledge of leasing and marketing conditions
- Fair Housing
- Multi-family property management
- Communication
- Friendly, positive attitude
- People skills
- Critical thinking
- Active listening
Timeline
Property Manager
RPM Living
10.2023 - 01.2024
Recuriting Manager
Day& Nite Staffing
10.2020 - 09.2023
Property Manager
Myan Management
10.2017 - 10.2020
Property Manager
NPMA Management
01.2015 - 09.2017
Leasing Professional
Direct Placement
01.2013 - 01.2015
Certificate of Cosmetology - Business
Compton Beauty College
Business Administration - Business Management
Adel Phi Business College
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