Zina Hall

• Maintained accurate records of all collection activities, ensuring compliance with industry standards and regulations.
• Collaborated with center operations to coordinate material drop-offs and communicate special delivery needs.
• Negotiated to collect balance in full.
• Streamlined debt collection processes for increased efficiency in the workplace.
• Improved customer satisfaction by effectively resolving delinquent accounts through negotiation and payment plans.
• Processed payments and applied to customer balances.

• Demonstrated adaptability and flexibility in adjusting to changes in schedules, workload, or company priorities.
• Enhanced productivity levels by anticipating needs and delivering outstanding support.
• Promoted superior experience by addressing customer concerns, demonstrating empathy, and resolving problems swiftly.
• Established rapport with customers through active listening skills, empathy, and understanding of their needs or concerns.

• Provided support during loan modification negotiations by preparing homeowners with necessary documentation and guidance on communication strategies.
• Communicated effectively with owners, residents, and on-site associates.
• Worked closely with clients to facilitate appropriate loans, inspections, and credit reports.
• Responded to Common Area Maintenance (CAM) inquiries.

• Contributed to sales growth by upselling products and services based on individual customer requirements.
• Delivered prompt service to prioritize customer needs.
• Clarified customer issues and determined root cause of problems to resolve product or service complaints.
• Increased efficiency and performance by monitoring team member productivity and providing feedback.

• Taking inbound calls in a call center environment.
• Speaking with Pharmacists, Doctors, and Customers in regards to prescriptions.
• Answering billing inquiries from patient and insurance companies.
• Review billing reports, ensure timelines,
• And accuracy of all claim submissions billing procedures.
• Process Medicare and commercial remittance advices for preparation for submitting secondary claims.
• Post insurance payments in a timely and accurate manner.
• Identify and resolve patient billing complaints.
• Adhere to all HIPPA guidelines.

• Gathered, organized and input information into digital database.