Zina Jernigan
Elk City
Summary
Dynamic professional with extensive experience at Wal-Mart and a proven track record in service desk operations. Skilled in employee training and problem-solving, I excel in maintaining high standards of customer service and documentation. Recognized for my attention to detail and ability to learn quickly, I drive efficiency and enhance team performance.
Overview
29
29
years of professional experience
Work History
Wal-Mart
Elk City
09.2016 - 12.2024
- I started as a cashier, then moved to the cash office where I filed reports for home office, researched long and shorts on the tiles
- Then moved to the service desk, I help customers with bill pays, send and receive money through Walmart to Walmart, Money Gram and Wester Union or purchase money orders.
- Ensured proper documentation was maintained for all service desk incidents.
- Maintained an up-to-date knowledge base of service desk processes and procedures.
- Assisted with training new employees on IT systems and procedures related to the Service Desk function.
- Monitored the Service Desk queue for incoming requests.
- Oversaw operations of special service desk and enabled quick resolution of issues.
- Trained new service desk personnel on job functions, processes, and procedures.
Front Desk Manager
Motel 6
Elk City
11.2014 - 09.2016
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Oversaw cash and credit card payment transactions at the front desk.
- Corrected guest issues promptly with knowledgeable and friendly service.
- Processed employee time sheets, payroll information and other administrative documents.
- Handled payment processing and provided customers with receipts and proper bills and change.
- Trained new staff on correct procedures, compliance requirements, and performance strategies.
- Responded to telephone, email, and in-person inquiries regarding reservations, motel information, and guest concerns.
Cafeteria Director
Elk City Schools
Elk City
07.2012 - 10.2014
- I did monthly reports for the State Department, made menus for all ages, and put kids on the computer or took them off.
- Did free or reduced meal reports for the state department
- Conducted regular inspections of kitchen facilities and equipment ensuring cleanliness standards are met.
- Ordered food and supplies after planning month's upcoming menu, stocking needed items ahead of time.
- Monitored food production, storage, distribution, and sanitation activities for compliance with applicable laws and regulations.
- Oversaw food preparation, production and presentation according to quality standards.
- Ensured that all safety precautions were taken while handling hot foods or operating kitchen machinery.
- Billed parents for kids' meals.
Supervisor
Great Plains Regional Medical Center
Elk City
01.1996 - 01.2012
- Cooked meals for patients and staff
- Ordered food supplies according to budgetary guidelines.
- Used proper cleaning supplies and methods to disinfect counters where raw meat, poultry, fish and eggs had been prepared.
- Provided leadership support while managing a team-oriented work environment.
- Chopped and diced vegetables and fruits to stock fridge ahead of busy periods.
- Monitored food preparation, presentation, portion size and quality. Made sure patients received the diet the doctor ordered.
- Ensured all health codes were followed during meal service.
- Oversaw hospital food production and serving, maintained food at correct temperatures, quality and appearance and executed proper portion control and patient-specific dietary restrictions.
- Ordered food and supplies after planning month's upcoming menu, stocking needed items ahead of time.
- Scheduled shifts for cafeteria staff members are based on peak hours and catering jobs.
Education
Diploma -
Cordell High School
Cordell, OK05-1986
Skills
- Computer skills
- Trustworthy
- Ability to learn quickly
- Determination
- Respectful
- Teamwork
- Employee training
- Time management
- Problem solving
- Attention to detail
- Service desk
- Catering services
Accomplishments
- S.A.M. award for January 2023
Timeline
Wal-Mart
09.2016 - 12.2024
Front Desk Manager
Motel 6
11.2014 - 09.2016
Cafeteria Director
Elk City Schools
07.2012 - 10.2014
Supervisor
Great Plains Regional Medical Center
01.1996 - 01.2012
Diploma -
Cordell High School
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