Zina Kerby
Tempe,AZ
Summary
Proactive professional specializing in the areas of Administrative Support, Logistics, Human Resources, Inventory Quality Control Customer Service, Accounting and Complaint Resolution.
Overview
15
15
years of professional experience
Work History
Shipping/ Packaging
Staffmark Thomas Company
05.2018 - 11.2023
- Inventory Record Keeping
- Product Rework Requirements Implementation
- Employee Training and Supervision
- Product Compliance and Safety Information Training
- Team Trainer and Department Liaison
- Shipping Clerk
- Organized and tracked shipments, ensuring accuracy of delivery information.
- Verified and inspected items to be shipped for conformance to specifications.
- Packed items according to established procedures, using appropriate packing materials such as bubble wrap, peanuts, or tape.
- Labeled packages with identifying information including destination addresses and item descriptions.
- Utilized computer systems to track orders and maintain accurate shipping records.
- Calculated cost of shipping based on weight, dimensions, destination of package.
- Created documents such as invoices, bills of lading, pick tickets, and other paperwork required for shipment processing.
- Received incoming shipments from vendors and checked contents against purchase order documentation.
- Processed returns by inspecting condition of the product before repackaging it for resale or recycling.
- Ensured compliance with all applicable safety regulations while operating equipment in warehouse environment.
- Provided customer service support by responding promptly to inquiries related to orders, products, services.
- Sorted outbound packages into designated areas based on predetermined criteria such as size or weight category.
- Loaded packed boxes onto pallets ready for dispatch.
- Reported damaged goods incidents to supervisor immediately.
- Managed hazardous material shipments per company guidelines.
- Coordinated transportation arrangements with carriers.
- Verified items by reviewing and comparing to part number, quantity and other order details.
- Located, identified and picked goods for shipping according to pick lists or work orders.
- Drove overall performance by completing work orders on time.
- Printed pick lists and packing slips from orders available for shipment.
Office Manager
Refrigerate AZ LLC
Mesa, Arizona
01.2021 - 01.2022
- QuickBooks Business Desktop 2021 (Payroll, Invoicing, Accounting)
- Service Fusion Field Management Software
- Verisae Accruent
- Record Keeping
- OSHA Compliance
- Client Relations
- Developed and implemented office policies and procedures.
- Assisted with the preparation of budgets, forecasts and financial statements.
- Supervised staff members, organized schedules and delegated tasks.
- Maintained filing system for records, correspondence and other documents.
- Ordered supplies and equipment to maintain adequate inventory levels.
- Provided administrative support to management team including preparing reports and presentations.
- Created spreadsheets in Excel to track data such as vacation requests, sick days .
- Answered phone calls, responded to emails, routed mail and coordinated courier services.
- Resolved customer inquiries in a timely manner while maintaining positive relationships with clients.
- Processed payroll accurately ensuring all employees were paid on time.
- Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
- Tracked invoices and payments to ensure accuracy of accounts receivable and payable information.
- Performed general bookkeeping duties such as reconciling bank statements and creating journal entries.
- Ensured compliance with applicable laws regarding employment practices.
- Reviewed contracts for accuracy prior to signing off on behalf of the company.
- Conducted research projects related to new product development or marketing initiatives.
- Managed office inventory and placed new supply orders.
- Monitored payments due from clients and promptly contacted clients with past due payments.
- Maintained impeccable office organization to support efficiency, professionalism and performance objectives.
- Oversaw receiving and organizing correspondence, answering and forwarding calls and creating business letters and records.
- Administered payroll and maintained proper documentation of employee personnel.
- Reviewed files and records to obtain information and respond to requests.
- Managed, scheduled and coordinated office functions and activities for employees.
- Handled scheduling and managed timely and effective allocation of resources and calendars.
- Used judgment and initiative in handling confidential matters and requests.
- Coded and entered daily invoices with in-house accounting software.
- Implemented and maintained company protocols to facilitate smooth daily activities.
- Elevated customer satisfaction ratings by promptly resolving client and case issues.
- Sustained office efficiency by implementing and planning office systems, equipment procurement and layouts.
- Negotiated contracts with vendors, securing favorable terms and cost savings.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Resolved customer inquiries and complaints requiring management-level escalation.
- Delegated work to staff, setting priorities and goals.
- Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
- Assigned work and monitored performance of project personnel.
- Created and managed budgets for travel, training, and team-building activities.
- Implemented quality control measures to uphold company standards.
Customer Service Representative
Valor Global
01.2020 - 01.2021
- Inbound calls Unemployment Insurance Claimant inquiries
- Claim Application Processing
- Eligibility review and documentation compliance
Hair Stylist
Self Employed
Corona, CA
01.2012 - 09.2019
- Hair styling, Hair Weaves, Hair Coloring
- Advertising Agent, Sales and Networking Referrals
- Customer Service, Student Trainer
- Greeted customers, answered phones and booked appointments.
- Provided consultations to clients about their desired hairstyle and hair care needs.
- Shampooed, conditioned, cut, colored and styled hair according to client's instructions.
- Performed chemical treatments such as perms and relaxers.
- Applied highlights, lowlights or other coloring techniques.
- Assisted other stylists with busy periods in the salon.
- Educated clients on proper home hair care maintenance techniques.
- Recommended products to clients based on their individual needs.
- Upsold additional services when appropriate to increase sales volume.
- Tracked inventory of supplies used for styling services.
- Demonstrated knowledge of health and safety regulations in the workplace.
- Developed relationships with new clients through referrals from existing customers.
- Managed cash register transactions during checkout process.
- Followed updated techniques to color and treat hair and produce consistent results.
Group Facilitator
Walden House Incorporated
Garden Grove, CA
01.2009 - 12.2009
- Complete and maintain accurate records or reports regarding the patients' histories and progress, services provided, or other required information
- Conduct chemical dependency program orientation sessions
- Participate in case conferences or staff meetings
- Review and evaluate clients' progress in relation to measurable goals described in treatment and care plans
- Interview clients for initial intake, review records, and confer with other professionals to evaluate individuals' mental and physical condition and to determine their suitability for participation in a specific program
- Plan or implement follow-up or aftercare programs for clients to be discharged from treatment programs
- Assess individuals' degree of drug dependency by collecting and analyzing urine samples
- Intervene as an advocate for clients or patients to resolve emergency problems in crisis situations
- Attend training sessions to increase knowledge and skills
- Modify treatment plans to comply with changes in client status
- Provide clients or family members with information about addiction issues and about available services or programs, making appropriate referrals when necessary
- Counsel family members to assist them in understanding, dealing with, and supporting clients or patients
- Develop, implement, or evaluate public education, prevention, or health promotion programs, working in collaboration with organizations, institutions, or communities
- Instruct others in program methods, procedures, or functions
- Act as liaisons between clients and medical staff
- Developed and implemented group activities to encourage team building and communication skills.
- Conducted group meetings to discuss progress, ideas and challenges faced by the team.
- Facilitated discussions on current issues and topics of interest among members of the group.
- Provided guidance in problem-solving techniques to help the group reach consensus on decisions.
- Analyzed feedback from participants to identify areas for improvement and growth opportunities.
- Organized events such as workshops, seminars and conferences to promote collaboration among members of the group.
- Created an environment that is conducive to open dialogue between all members of the group.
- Encouraged participation from all members through effective facilitation techniques.
- Assisted with conflict resolution within the group by providing constructive criticism when needed.
- Established protocols for decision-making processes within the group.
- Monitored performance levels of each member in order to ensure quality work was being delivered.
- Maintained a positive attitude while facilitating sessions with the intention of encouraging engagement from all participants.
- Supported individuals within the group who were struggling emotionally or psychologically.
- Identified training needs for individual members based on their strengths, weaknesses, interests and goals.
- Developed strategies for overcoming obstacles that hindered progress within the group.
- Provided encouragement and motivation when needed in order to keep morale high throughout each session.
- Ensured compliance with safety regulations while conducting activities with the team.
- Coordinated resources necessary for successful completion of projects assigned to the team.
Group Facilitator/ Office Support
Orange County Youth & Family Services
Garden Grove, CA
01.2009 - 12.2009
- Typing, filing, 10-key
- Group Facilitation, Record Keeping, Mail Distribution
- Reception, Customer Service
Education
Sociology
University Of California Riverside
Riverside, CAHumanities
University of California Santa Barbara
Santa Barbara, CASkills
- Microsoft Office
- Word
- Excel
- Access
- PowerPoint
- Typing
- Data Entry
- Complaint Resolution
- Customer Service
- Load Balancing
References
Provided Upon Request
Community Service
Orange County Youth and Family Services, Garden Grove, CA, Facilitated Grief and Loss, Parenting, Effective Communication, Educational Goals, 01/01/08 - 12/31/09
Timeline
Office Manager
Refrigerate AZ LLC
01.2021 - 01.2022
Customer Service Representative
Valor Global
01.2020 - 01.2021
Shipping/ Packaging
Staffmark Thomas Company
05.2018 - 11.2023
Hair Stylist
Self Employed
01.2012 - 09.2019
Group Facilitator
Walden House Incorporated
01.2009 - 12.2009
Group Facilitator/ Office Support
Orange County Youth & Family Services
01.2009 - 12.2009
Sociology
University Of California Riverside
Humanities
University of California Santa Barbara