Summary
Overview
Work History
Education
Skills
Timeline
Generic
Zina Kidd

Zina Kidd

Sherwood,Arkansas

Summary

Experienced Patient Relations Representative with UAMS Hospital, skilled in enhancing patient satisfaction through effective problem-solving and insurance verification. Proven ability to streamline appointment scheduling and maintain patient confidentiality, fostering strong relationships with diverse populations. Committed to continuous improvement and delivering exceptional customer service in a fast-paced healthcare environment.

Overview

30
30
years of professional experience

Work History

Patient Relations Representative

UAMS Hospital
03.2018 - Current
  • Enhanced patient satisfaction by addressing concerns and providing timely resolutions.
  • Participated in ongoing professional development opportunities to stay current on industry best practices related to patient relations management.
  • Served as a knowledgeable resource for both patients and staff regarding insurance coverage, financial assistance programs, and billing procedures.
  • Knowledge and ability to work in required multiple computer systems and interpret data as appropriate.
  • Educate potential candidates in the Primary Care Medical Home concept including expected benefits, guidelines and outcomes.
  • Maintain internal physician relations in order to enhance the patient experience and eliminate barriers to care.
  • Coordinated language interpretation services when needed, ensuring clear communication between diverse patient populations and medical staff members.
  • Responsible to UAMS employees to secure realistic access to care with desired provider(s) and guarantee optimal level of services.
  • Facilitate communication and access for any willing participant to the Center for Primary Care Physicians and staff.
  • Work effectively in a team environment coordinating work flow with other team members and ensuring a productive and efficient environment .
  • Demonstrates positive working relationships with co-workers, management team and ancillary departments.
  • Communicate with clinic management and staff to review scheduled UAMS employees and verify services to be provided.
  • Address special needs or circumstances of individuals and facilitate immediate resolution.
  • Ensure that patient and family are aware of amenities provided on campus including valet parking, food and shuttle services and retail pharmacy.
  • Initiating referrals as needed and related forms, when ordered by physician.
  • Receiving and handling most customer calls, both personal and telephonic.
  • Managing consults for new patients
  • Performing checking in/out clinic visits
  • Providing administrative guidance and support to a constantly changing staff.
  • Recognizing and referring urgent messages to the clinic staff for immediate action.
  • Recording telephone messages such as detailed reports. X-rays, test results
  • Ensuring medical records are reviewed and coded prior to transfer out to another Facility
  • Contact appropriate departments to reprocess claims and update information as needed.
  • Address special needs or circumstances of individuals and facilitate immediate resolution.
  • Work effectively in a team environment, coordinating work flow with other team members and ensuring a productive and efficient environment.
  • Demonstrates positive working relationships with co-workers, management team and ancillary departments.




Access Coordinator III

UAMS Hospital
11.1995 - 02.1999
  • Enhanced patient satisfaction with efficient scheduling of appointments and followups.
  • Played a crucial role in maintaining facility accreditation by ensuring adherence to established guidelines, standards, or protocols as part of the overall patient access process.
  • Ensured timely resolution of patient complaints or concerns related to access issues through diligent investigation and follow-up communication efforts.
  • Worked closely with insurance companies to verify coverage details and obtain necessary authorizations for services rendered.
  • Provided support for patient care activities to assist with answer multi phone calls.
  • Schedule and coordinate appointments referrals, consults ,test and procedures.
  • Experience in patient check -in and registering patient.
  • Insurance verification coverage and responds approp0riatly to requirements of the payors
  • Perform all duties of the Access Coordinator as needed.
  • Implemented quality improvement initiatives to enhance the Access Coordinator role''s effectiveness within the organization.
  • Served as a liaison between patients and healthcare providers, ensuring clear communication of expectations and needs throughout the treatment process.
  • Maintained a comprehensive database of patient information to facilitate seamless communication between departments.

Education

High School Diploma -

Parkview Jr. High School
Little Rock, AR
05-1984

Skills

  • Patient confidentiality
  • Insurance verification
  • Medical terminology
  • Basic computer skills
  • Appointment scheduling
  • Customer service
  • Problem-solving
  • Friendly and outgoing
  • Multitasking and organization
  • Electronic health records
  • Phone and email etiquette
  • Patient registration
  • Insurance billing
  • Records maintenance
  • Scheduling diagnostic procedures

Timeline

Patient Relations Representative

UAMS Hospital
03.2018 - Current

Access Coordinator III

UAMS Hospital
11.1995 - 02.1999

High School Diploma -

Parkview Jr. High School

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