Summary
Overview
Work History
Education
Skills
Affiliations
Accomplishments
Languages
References
Timeline
Generic

Zina Marshall

Tampa,FL

Summary

Seasoned Financial Management professional with proven expertise in accounting processes, systems oversight and compliance reporting. Attentive to detail and driven to assist customers in finding the financial strategies to reach individual goals. Knowledgeable in all aspects of successful financial operations. Talented team builder and supervisor with expertise to develop and maintain consistent, accurate, and legal accounting structures.

Overview

5
5
years of professional experience

Work History

Assistant Branch Manager

Navy Federal Credit Union
Tampa, FL
02.2023 - Current
  • Networked within communities to identify and capitalize on business opportunities.
  • Implemented operational improvements to increase efficiency and reduce labor costs.
  • Recruited new staff members through job postings and conducting interviews.
  • Ensured compliance with internal policies and procedures as well as external regulations.
  • Verified cash by balancing cash drawers and maintaining cash count records.
  • Identified opportunities for improvement within the branch environment and implemented solutions accordingly.
  • Planned work schedules to maintain adequate staffing levels.
  • Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
  • Monitored daily operations and supported Branch Manager in necessary duties.
  • Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
  • Worked cross-functionally to plan and establish branch goals, supporting strategic objectives.
  • Supervised 9 branch team members and provided management with suggestions regarding performance assessments.
  • Trained and mentored highly effective teams to meet corporate service standards.
  • Disciplined employees to encourage compliance with company policies and procedures.
  • Resolved customer issues effectively in order to maintain strong customer relationships.
  • Conducted performance reviews, monitored employee goals, and provided feedback and coaching as necessary.
  • Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.

Branch Manager

United Federal Credit Union
Springdale, AR
11.2021 - 02.2023
  • Created and updated financial reports on frequent basis to present information to leadership teams.
  • Identified opportunities for process improvement initiatives within the branch.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Grew business banking relationships through proactive outreach.
  • Managed and inspired team members to perform to full potential, driving branch profitability.
  • Planned work schedules to maintain adequate staffing levels.
  • Conducted regular performance reviews for all employees in the branch.
  • Resolved escalated customer complaints in a timely manner.
  • Participated in community events to promote brand awareness.
  • Assisted other branches when needed during peak periods or special projects.
  • Managed staff scheduling, hiring and training processes.

Assistant Branch Manager

United Federal Credit Union
Rogers, AR
06.2019 - 11.2021
  • Networked within communities to identify and capitalize on business opportunities.
  • Evaluated credit application to determine risk factors and financial feasibility.
  • Ensured compliance with internal policies and procedures as well as external regulations.
  • Supported outside sales force in servicing and obtaining new business.
  • Planned work schedules to maintain adequate staffing levels.
  • Supervised ranch personnel and operations in absence of branch manager, keeping operations and workflows running smoothly.
  • Provided leadership and direction to staff members in order to ensure efficient operations of the branch.
  • Provided bank leadership in absence of branch manager.
  • Established and built customer relationships through targeted outreach and initiatives.
  • Grew business banking relationships through proactive outreach.
  • Built client rapport through frequent individualized recommendations for financial products and services.
  • Resolved customer issues effectively in order to maintain strong customer relationships.
  • Provided training to new employees on company policies and procedures.
  • Organized special events such as seminars or workshops related to banking services.
  • Recognized by management for providing exceptional customer service.

Education

Bachelor of Arts - English Literature

Baghdad University
Baghdad; Iraq
06-2000

Skills

  • Customer Retention
  • Relationship Building and Management
  • Team Development
  • Operational Efficiency

Affiliations

  • Love to connect with community and volunteer regularly.
  • Find joy in assisting school age students by tutoring and mentoring them

Accomplishments

  • Received personal and team recognition for exceeding branch goals and providing excellent customer service for 4 consecutive quarters in 2022

Languages

Arabic
Professional

References

References available upon request.

Timeline

Assistant Branch Manager

Navy Federal Credit Union
02.2023 - Current

Branch Manager

United Federal Credit Union
11.2021 - 02.2023

Assistant Branch Manager

United Federal Credit Union
06.2019 - 11.2021

Bachelor of Arts - English Literature

Baghdad University

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Zina Marshall