Zina Mohammed
lincoln,NE
Summary
Dynamic Clinic Manager at Bluestem Health with a proven track record in enhancing patient care quality and operational efficiency. Expert in HIPAA compliance and employee training, I successfully streamlined scheduling processes, reducing wait times by 30%. Committed to fostering teamwork and professional development, I prioritize patient relations and staff performance.
Qualified Clinic Manager with proven track record in overseeing clinic operations and ensuring high standards of patient care. Successfully managed day-to-day administrative tasks and improved operational efficiency. Demonstrated expertise in team leadership and patient relations.
Overview
8
8
years of professional experience
Work History
Clinic Manager
Bluestem Health
06.2017 - Current
- Oversaw daily clinic operations, ensuring compliance with health regulations and standards.
- Implemented staff training programs to enhance service delivery and patient care quality.
- Streamlined patient scheduling processes, reducing wait times and improving patient satisfaction.
- Developed and maintained clinic budget, optimizing resource allocation for operational efficiency.
- Managed performance evaluations for clinical staff, fostering professional development and accountability.
- Led quality improvement initiatives, enhancing clinical workflows and patient outcomes across the facility.
- Collaborated with healthcare providers to ensure coordinated care and effective treatment plans for patients.
- Resolved patient complaints in a timely manner, ensuring a positive experience for all parties involved.
- Hired, trained and supervised employees to maintain team of high performers.
- Conducted regular staff evaluations, providing constructive feedback and setting clear expectations for future performance goals.
- Developed strong relationships with patients, fostering trust and loyalty to the clinic.
- Conducted frequent clinic walk-throughs to maintain safe work environment.
- Enhanced team performance by providing regular training and professional development opportunities.
- Created opportunities for cross-training employees so they could better understand different roles within the organization leading towards improved teamwork.
- Monitored duties assigned to personnel to promote high levels of patient care and job efficiency.
Education
Associate of Science - Certified Dental Assistant
SCC
Lincoln, NE12-2010
Skills
- Administrative leadership
- HIPAA compliance
- Employee training
- Clinical management
- Operations management
- Employee recruitment
- Special event planning
- Scheduling appointments
- Patient care coordination
- Records management
- Back office
- Medical billing
- Supply coordination
- Patient flow
- Decision-making
- Critical thinking
- Employee performance evaluations
- Employee supervision
- Staff management
- Training and mentoring
- Employee work scheduling
- Clinical staff management
- Patient relations
- CPR/AED
- HIPAA guidelines
- Patient education
- Inventory and restocking
- Employee recruitment and hiring
- Staff supervision
Languages
Arabic
Native or Bilingual
Timeline
Clinic Manager
Bluestem Health
06.2017 - Current
Associate of Science - Certified Dental Assistant
SCC