Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zina Sanders

Harvey,LA

Summary

Proven track record at Ochsner in enhancing patient care through exceptional customer service and efficient scheduling, demonstrating critical thinking and problem-solving abilities. Skilled in insurance verification and fostering teamwork, I significantly improved care coordination and patient satisfaction.

Overview

25
25
years of professional experience

Work History

Patient Navigator

Ochsner
02.2024 - Current
  • Supported patients in managing their mental and emotional well-being through active listening, empathy, and appropriate referrals to specialized care providers.
  • Assisted patients in overcoming barriers to care, such as transportation, language, and financial challenges.
  • Streamlined communication between patients and healthcare providers for enhanced care coordination and timely treatment.
  • Assisted patients in scheduling doctor and healthcare appointments.
  • Followed document protocols to safeguard confidentiality of patient records.
  • Provided excellent customer service to patients and medical staff.

Patient Access Representative

Ochsner
08.2020 - 02.2024
  • Ensured compliance with HIPAA regulations to maintain confidentiality of sensitive patient information during all interactions.
  • Stayed calm under pressure to and successfully dealt with difficult situations.
  • Adapted quickly to changing demands within the healthcare environment, demonstrating flexibility and a strong commitment to quality patient care.
  • Provided excellent customer service through active listening skills, understanding patient needs, and offering tailored solutions where applicable.
  • Managed challenging situations effectively by remaining calm under pressure while resolving conflicts or addressing dissatisfied patients professionally.
  • Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.

Housekeeping Office Coordinator

Harrahs
08.2006 - 04.2019
  • Created detailed reports on housekeeping operations to share with upper management for strategic decision-making purposes.
  • Improved guest satisfaction by maintaining a well-organized and efficient housekeeping office.
  • Managed housekeeping schedules for timely room turnovers and increased efficiency.
  • Collaborated with other department heads to coordinate special events or large group accommodations smoothly.
  • Streamlined communication between departments for optimal service delivery to guests.
  • Resolved guest concerns promptly, demonstrating excellent customer service skills and problem-solving abilities.
  • Ensured high standards of cleanliness with thorough inspections and consistent staff training.
  • Oversaw lost-and-found procedures to reunite guests with their possessions quickly and professionally when possible.
  • Communicated repair needs to maintenance staff.
  • Placed orders for housekeeping supplies and guest toiletries.

Housekeeping Administrative Assistant

Astor Crowne Plaza
02.2000 - 08.2005
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
  • Ensured accurate record-keeping with diligent data entry and database management for vital company information.
  • Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
  • Assisted with human resources tasks such as updating employee files or submitting time-off requests per company policy guidelines.
  • Maintained inventory of office supplies and placed orders.
  • Managed filing system, entered data and completed other clerical tasks.

Education

No Degree - Data Entry

Phillips Jr College
Marrero, LA
06.1987

High School Diploma -

West Jefferson High School
Harvey, LA
06.1986

Skills

  • Community Resources
  • Teamwork and Collaboration
  • Customer Service
  • Time Management
  • Problem-solving abilities
  • Multitasking
  • Reliability
  • Critical Thinking
  • Registration and Scheduling
  • Insurance Verification
  • Professionalism

Timeline

Patient Navigator

Ochsner
02.2024 - Current

Patient Access Representative

Ochsner
08.2020 - 02.2024

Housekeeping Office Coordinator

Harrahs
08.2006 - 04.2019

Housekeeping Administrative Assistant

Astor Crowne Plaza
02.2000 - 08.2005

No Degree - Data Entry

Phillips Jr College

High School Diploma -

West Jefferson High School

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Zina Sanders