Hi, I’m
Zina Zhovkla
Farmington,CT
Summary
Proven professional with a track record of enhancing customer satisfaction and streamlining operations across roles, from Nanny at a Private Family to Housekeeping Supervisor. Demonstrates reliability and a friendly approach, coupled with expertise in effective supervision and training. Achieved significant improvements in team performance and service quality, embodying patience and operational efficiency.
Overview
6
years of professional experience
1
Certification
Work History
Private Family
Nanny
06.2023 - 10.2024
Job overview
- Assisted with light housekeeping duties as well as running errands.
- Supported children in play activities, meals, and snacks, hygiene and socialization.
- Engaged with children on age-appropriate level.
- Established lasting, professional connections with families and children by encouraging open communication and delivering positive feedback.
- Organized and cleaned home after activities by picking up toys and straightening up play room.
- Prepared meals and snacks for children based on dietary guidelines.
Dom’s
Kitchen Staff Member
08.2022 - 09.2023
Job overview
- Enhanced customer satisfaction with timely meal preparation and consistent quality.
- Followed food safety practices and sanitation guidelines.
- Reduced kitchen accidents by maintaining high standards of cleanliness and organization.
- Prepared sandwiches, salads and other specialty items according to customer specifications.
- Cleaned and maintained work areas, equipment and utensils.
- Made food according to standard recipes with requested changes for customer satisfaction.
Witchen
Warehouse Worker
10.2018 - 10.2020
Job overview
- Unpacked and repacked items in different quantities and configurations for shipment.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Reduced order processing times with streamlined picking, packing, and shipping procedures.
- Used handheld scanners to efficiently track and maneuver freight throughout distribution network.
- Shipped material and performed boxing, packing, labeling, and preparation of related documents.
Professional Cleaning Company
Housekeeping Supervisor
05.2020 - 08.2020
Job overview
- Increased employee performance through effective supervision and training.
- Placed orders for housekeeping supplies and guest toiletries.
- Provided ongoing feedback and support to housekeeping staff, fostering a culture of continuous improvement and professional development.
- Collaborated with front desk staff to address guest concerns promptly, promoting an atmosphere of exceptional customer service.
Coffee Shop
Cake and Pastry Bakery
01.2020 - 03.2020
Job overview
- Streamlined bakery operations by implementing effective time management techniques in decorating tasks.
- Trained junior decorators in advanced cake and pastry techniques, resulting in improved team performance.
- Achieved consistent positive feedback from customers through attention to detail and high-quality craftsmanship in all decorating projects.
- Established strong relationships with vendors, securing optimal pricing on high-quality ingredients for the bakery''s creations.
Education
High School Ukraine
High School Diploma
06.2017
Skills
- Patience and understanding
- Friendly
- Reliability and Trustworthiness
- Approachable
- Valid Driver's License
Certification
Sersave
Languages
Ukrainian
Native or Bilingual
Russian
Full Professional
English
Professional Working
Timeline
Nanny
Private Family
06.2023 - 10.2024
Kitchen Staff Member
Dom’s
08.2022 - 09.2023
Housekeeping Supervisor
Professional Cleaning Company
05.2020 - 08.2020
Cake and Pastry Bakery
Coffee Shop
01.2020 - 03.2020
Warehouse Worker
Witchen
10.2018 - 10.2020
High School
High School Diploma
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