Zinah Almeran
Greater Orlando,United States
Summary
Proven track record in enhancing client satisfaction and bringing top-notch skills in oral and written communication, active listening and analytical skills to solve complex problems. Demonstrates a strong ability to multitask, prioritize, and work collaboratively, ensuring outstanding customer service and team synergy.
Overview
11
11
years of professional experience
Work History
Licensed Realtor Associate
Premium Properties R.E Services
2016.09 - Current
- Collaborated with fellow Realtors and industry professionals to enhance market knowledge and provide additional value to clients.
- Provided after-sale support to ensure client satisfaction and encourage long-term relationships for future transactions.
- Maintained connections with clients to encourage repeat business and referrals.
- Communicated with clients to understand their property needs and preferences.
- Guided clients from beginning to end of home buying process in choosing right property.
- Marketed and sold property for clients by hosting open houses and advertising online and in print.
- Managed approximately 30 incoming calls and emails per day from customers.
Document Management Associate
Westgate Resorts
2019.03 - 2021.07
- Conducted outbound calls to existing customers to complete missing contract information and collected due or past due payments, resulting in a 30% reduction of delinquent accounts.
- Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
- Improved accuracy in data entry by meticulously maintaining and updating records.
- Assisted in training new hires on document management best practices for continuous improvement within the team.
- Collaborated with cross-functional teams for seamless information sharing and document exchange.
- Provided excellent customer service, resolving issues related to documentation promptly and professionally.
- Maintained confidentiality of sensitive information, adhering to strict privacy policies while handling confidential documents.
- Prioritized and planned work activities, organized personal deadlines and managed time well.
Senior Customer Service Executive
Booking.com
2013.05 - 2016.07
- Improved customer satisfaction by addressing and resolving complex customer inquiries promptly and accurately.
- Answered an average of 80-100 calls/e-mails per day addressing customer inquiries, solving problems and providing information.
- Investigated and resolved customer inquiries and complaints in a timely and empathetic manner.
- Assisted in new hires trainings, helped with workshops and projects to increase the new hires performance.
- Reduced average call handling time through effective problem-solving techniques and efficient use of resources.
- Built rapport and trust quickly with customers and colleagues.
Education
Associate of Science - Pathological Analytics.
Al Mamoun University College
Iraq, BaghdadSkills
- Excellent Communication skills.
- Friendly Team player.
- Strong Analytical and Problem-solving skills.
- Ability to Multi task and Prioritize daily work responsibilities.
- Call center operations and Payment processing.
- Self-learner.
Timeline
Document Management Associate
Westgate Resorts
2019.03 - 2021.07
Licensed Realtor Associate
Premium Properties R.E Services
2016.09 - Current
Senior Customer Service Executive
Booking.com
2013.05 - 2016.07
Associate of Science - Pathological Analytics.
Al Mamoun University College
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