Zinah Elias
Irvine,CA
Summary
Dynamic leader with a proven track record in team leadership and customer service. Highly skilled at enhancing sales and improving operations all while ensuring high customer satisfaction. Experienced in managing daily tasks and training staff to boost their performances. Very eager to contribute to a customer focused team and drive success.
Overview
17
17
years of professional experience
Work History
Back Room Coordinator & Key Carrier
Home Goods Warehouse
Irvine, CA
07.2018 - Current
- Train and supervise employees in merchandise handling and customer service.
- Manage inventory flow and oversee merchandise processing.
- Ensure efficient front end operations and customer engagement.
- Coordinate Sales floor activities to optimize workflow.
- Shrink Awareness Mentor
Call Center Manager
Nozad LLC
Irvine, California
01.2023 - 01.2025
- Managed daily operations of the call center to ensure high quality service.
- Led and supported team members, helping them improve their performance and customer service.
- Oversaw daily operations and ensured smooth workflow.
Remodeling Contractor
TJX Companies
Orange, California
05.2023 - 06.2023
- Led a team in remodeling and renovating a HomeGoods store to improve the layout and store function.
- Ensured the work was completed to meet store design requirements.
- Provided leadership and training for the team members throughout the remodeling process.
- to help team and customer.
Team Member
SUBWAY®Restaurants
Irvine, CA
08.2011 - 09.2012
- Provided excellent customer service and maintained the food safety standards.
- Assisted with Inventory management and daily store operations.
Teacher
House of Wisdom Elementary School
Baghdad, Iraq
09.2007 - 09.2009
- Taught Arabic language and Mathematics to first and second graders.
- Developed engaging lesson plans for young learners.
- Assessed student progress and provided additional support to help students improve reading, writing, and math skills.
Education
High School Diploma -
Jarir High School For Girls
Baghdad, Iraq05-2005
Skills
- Team leadership
- Customer engagement
- Sales floor coordinator
- Sales support
- Staff training and coaching
- Process improvement
- Multitasking
- Basic computer skills
Languages
English
Full Professional
Arabic
Native/ Bilingual
Timeline
Remodeling Contractor
TJX Companies
05.2023 - 06.2023
Call Center Manager
Nozad LLC
01.2023 - 01.2025
Back Room Coordinator & Key Carrier
Home Goods Warehouse
07.2018 - Current
Team Member
SUBWAY®Restaurants
08.2011 - 09.2012
Teacher
House of Wisdom Elementary School
09.2007 - 09.2009
High School Diploma -
Jarir High School For Girls