Summary
Overview
Work History
Education
Skills
Work Availability
Timeline
Hi, I’m

Zinah Gida

Laguna Niguel,CA
Whether you think you can or whether you think you can’t, you’re right!
Henry Ford

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance. Astute Business Owner experienced in operations management, competitive analysis and financial management. Demonstrated success in growth and innovation. Capitalized on new trends and technologies to boost business initiatives and reach sales objectives. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.

Overview

12
years of professional experience

Work History

Central Coast Cab Company
Carmel-by-the-Sea, CA

Business Owner
03.2021 - Current

Job overview

  • Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
  • Implemented business strategies, increasing revenue and effectively targeting new markets.
  • Mitigated business risks by working closely with staff members and assessing performance.
  • Reported issues to higher management with great detail.
  • Scheduled employees for shifts, taking into account customer traffic and employee strengths.
  • Assisted in recruiting, hiring and training of team members.
  • Interacted well with customers to build connections and nurture relationships.
  • Trained and motivated employees to perform daily business functions.
  • Consulted with customers to assess needs and propose optimal solutions.
  • Negotiated price and service with customers and vendors to decrease expenses and increase profit.
  • Prepared annual budgets with controls to prevent overages.
  • Trained and guided team members to maintain high productivity and performance metrics.
  • Reduced financial inconsistencies while assessing and verifying billing invoices and expense reports.
  • Updated and resolved incidents and managed accessorial charges objectively while maximizing profit.
  • Tracked trends and suggested enhancements to both challenge and refine company's product offerings.
  • Prepared bank deposits and handled business sales, returns and transaction reports.
  • Assessed damaged materials and notified maintenance personnel of needed repairs.
  • Observed each employee's individual strengths and initiated mentoring program to improve areas of weakness.
  • Identified and qualified customer needs and negotiated and closed profitable projects with high success rate.
  • Oversaw business budget planning and administration, accounting functions, purchasing, and bi-weekly payroll to handle financial needs.
  • Cultivated and strengthened lasting client relationships using strong issue resolution and dynamic communication skills.
  • Trained new employees on proper protocols and customer service standards.
  • Managed over 50 customer calls per day.

Self-Employed

Dog Walker
03.2018 - 01.2023

Job overview

  • Kept records of all activities to keep owners fully informed on pet exercise and training progress.
  • Made owners comfortable with care by following instructions and meeting dog needs.
  • Followed pet care instructions for dietary needs and medication regimens.
  • Monitored weather conditions before walks to avoid dangerous temperatures for dogs.
  • Consulted with veterinarians to diagnose problems and administered prescribed treatments.
  • Researched areas surrounding dogs' residences to discover best and safest walking routes.
  • Provided dogs with exercise and fresh air to promote dog health.
  • Greeted pet owners warmly to build trust and create lasting relationships.
  • Monitored animals for signs of disease, illness, or injury and communicated concerns to owners.
  • Followed optimal schedules for animals as set by owners or supervisors.
  • Monitored animal behavior and completed examinations to identify illnesses, injuries, or potential diseases.
  • Performed basic wound care and other medical aid, working with veterinarians to handle advanced cases.
  • Fed, walked, and cared for dogs during owners' absences and out-of-town trips.
  • Led dogs away from hazards, obstacles, and other animals to protect safety.
  • Kept cages, kennels, play yards, and grooming areas neat and clean.
  • Assisted with development of animal behavior modification plans.
  • Monitored animals for behavioral problems and signs of health issues.
  • Cleaned up after dogs and properly disposed of waste to keep community clean and free of potential hazards.
  • Managed inventory, ordered new supplies and maintained optimal storage to meet expected needs.
  • Contributed to client retention by consistently providing outstanding customer service to both clients and pets.
  • Secured dog collars and tags before starting walks to guarantee identification in emergencies.
  • Reset procedure rooms between appointments and disinfected equipment.
  • Educated visitors and staff on proper animal care and handling.
  • Trained animals in behavioral compliance or other special routines or commands.
  • Provided dog with water for adequate hydration on longer walks.
  • Cared for sick or injured animals by seeking out veterinary care and notifying owners.
  • Washed, trimmed and brushed animals to maintain good grooming standards.
  • Developed strong personal relationships and trust with dogs through vocal affirmations, petting, and pre-approved treats.
  • Used pet training techniques to help dogs stay disciplined and better behaved while out on walks.
  • Documented animals' weight, size and condition in computer system for review by senior staff.
  • Kept animal coats clean and healthy with regular washing, grooming, and trimming.
  • Supported animal wellbeing by caring for both physical and mental health needs through strategies such as regular exercise.
  • Prepared and administered medications and treatments as prescribed by veterinarian.
  • Developed and implemented enrichment plans to keep animals healthy and stimulated.
  • Monitored animal behavior to keep owners informed on progress and any issues.
  • Managed over 50 customer calls per day.

IHSS In Home Support Services

In-Home Caregiver
02.2014 - 01.2023

Job overview

  • Offered support for client mental and emotional needs to enhance physical outcomes and overall happiness.
  • Interacted kindly with patients and families and displayed positive, outgoing attitude, resulting in establishment of long-term, professional relationships.
  • Assisted disabled clients to support independence and well-being.
  • Checked vital signs on daily basis and contacted supervisor regarding patient health concerns or behavioral changes.
  • Traveled to clients' homes to complete healthcare services and promote continuity of care.
  • Provided transportation and appointments management.
  • Completed entries in log books, journals, and care plans to accurately document and report patient progress.
  • Cooked tasty, nourishing meals for patients to promote better nutrition.
  • Followed nutritional plans to prepare optimal meals.
  • Provided mobility assistance such as walking and regular exercising.
  • Trained new caregivers in agency policies and proper methods to meet clients' needs.
  • Assisted patients with handling daily chores and errands by transporting to appointments, cleaning personal spaces, and purchasing supplies.
  • Reported unusual or urgent circumstances in patients' condition or environment immediately to nurse supervisor.
  • Monitored progress and documented patient health status changes to keep care team updated.
  • Coordinated daily medicine schedules and administration to help clients address symptoms and enhance quality of life.
  • Encouraged patients to participate in safe physical activity to help boost mood and improve overall wellness.
  • Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
  • Administered medication as directed by physician.
  • Administered medications to patients and remained vigilant for negative side effects.
  • Helped patients safely transition between sleeping surfaces and mobility assistance such as wheelchairs by providing consistent support.
  • Kept close eye on behavior and emotional responses of clients to address concerns and protect each person from harm.
  • Provided patients with assistance in completing daily tasks, reducing daily burden on family members.

Central Coast Cab Company

Taxi Operator
01.2013 - 02.2020

Job overview

  • Hired new drivers, maintained performance and managed customer service.
  • Handled upkeep for taxi, added fuels, cleaned exterior and sprayed out interior.
  • Maintained log of daily trips to keep accurate records of fares and destinations.
  • Managed preventive maintenance on vehicle to maintain optimal condition.
  • Checked oil, fuel and other fluid levels to keep vehicles in good working condition and avoid breakdowns.
  • Controlled operation of taximeter to accurately track distances and fares.
  • Drove safely and obeyed traffic laws to avoid accidents and injuries.
  • Used mobile application to connect with customers, track distances and report locations.
  • Upheld high standards of cleanliness, sanitation, and service.
  • Offered above-and-beyond service to every rider to encourage repeat business.
  • Picked up and transported passengers to destinations by following fast and safe routes to provide good customer service.
  • Followed road rules to protect passengers and prevent accidents.
  • Used GPS and maps to navigate and find best route to destinations to deliver passengers on time.
  • Maximized passenger satisfaction by keeping vehicles in safe and clean operating condition.
  • Helped passengers with questions or area information such as points of interest and entertainment options.
  • Communicated frequently with dispatch to obtain new pickup information and share delays or other important details.
  • Obtained fares from passengers, issued change and secured cash from theft.
  • Managed teams of drivers, shift schedules and reservation calendars.
  • Waited for passengers at designated high-volume locations such as airports and popular nightlife spots.
  • Communicated with passengers to answer questions about areas and services and provide comfortable traveling experiences.
  • Operated party vehicles, buses and town cars.
  • Transported high-value clients with professionalism and discretion.
  • Accepted payments and provided receipts for fares to keep accurate records of transactions.
  • Frequented high-volume areas such as airports and bars to pick up spontaneous fares.
  • Arrived on time to customer appointments.

Coastal Cuisine & Catering

Caterer
04.2016 - 02.2018

Job overview

  • Coordinated with various vendors to establish necessary supplies for events.
  • Cleaned and organized kitchen stations to promote team efficiency.
  • Provided friendly, courteous service to create memorable moments for guests.
  • Replenished banquet stations and verified food temperatures and cleanliness of service areas.
  • Transported meal and beverage trays from kitchen and bar areas to serve guest tables.
  • Helped chefs prepare and present food to event guests with strong attention to detail and presentation expertise.
  • Collaborated with clients to plan event venues, menus and budgets.
  • Researched menu options for customers with food allergies or special dietary preferences to accommodate varied dietary needs.
  • Conducted walk-throughs of event areas to perform final inspections with customers and verify satisfaction of arrangements and provisions.
  • Observed federal and local kitchen safety regulations to prevent food borne illnesses.
  • Set up and disassembled food service stations, equipment and furniture per contract specifications.
  • Arranged furniture and added decorations to assist in setting up for catering events.
  • Developed menus for special occasions and catered events to match theme and requirements of clients.
  • Supervised and trained junior catering staff to carry out correct tasks and apply best practices.
  • Sourced food ingredients from local markets and food suppliers to acquire items needed for food preparation.
  • Tested recipes before inclusion in catering menu to verify accuracy of ingredients and preparation methods.
  • Presented food and beverages on buffet tables and drink stations in line with formality and specifications of each event.
  • Monitored food preparation to determine correct temperature and proper cooking before serving.
  • Served catering guests by fulfilling orders, communicating requests to kitchen staff and routinely inquiring about customer satisfaction.
  • Designed catering menus containing ethnic food options to meet needs of diverse customer base.
  • Inspected catering equipment and utensils regularly to manage wear and tear.
  • Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
  • Sourced and selected food and beverage suppliers for contracted events to maintain high standard of service.
  • Delivered catered food and supplies to facility for on-time set-up.
  • Communicated with event coordinators and facility management to obtain appropriate catering accommodations.
  • Oversaw catering orders to verify accuracy and completeness.
  • Maintained flexible work schedule to meet event needs.
  • Created numerous appetizer, entree and dessert options to enable creation of customized menus.
  • Offered vegetarian versions of frequently ordered entrees to appeal to health conscious customers.
  • Liaised with suppliers to acquire fresh produce, high quality and sufficient stock for events.
  • Managed over 100 customers requests per day.

Sand Castle Inn
Seaside, CA

Front Desk Receptionist
08.2011 - 09.2012

Job overview

  • Maintained confidentiality of sensitive data to protect customer and business information.
  • Confirmed important personal and payment information for compliance with security and payment card industry standards.
  • Completed data entry and filing to keep records updated for easy retrieval.
  • Handled incoming and outgoing package deliveries, working with vendors to complete special requests and track missing packages.
  • Helped office staff prepare reports and presentations for internal or client-related use.
  • Resolved customer problems and complaints.
  • Trained new team members on company procedures, customer service and issue resolution.
  • Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
  • Scheduled office meetings and client appointments for staff teams.
  • Completed all tasks in compliance with company policies and procedures.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Collected room deposits, fees, and payments.
  • Operated multi-line telephone system to answer and direct high volume of calls.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Sorted, received, and distributed mail correspondence between departments and personnel.
  • Compiled information from files and research to satisfy information requests.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Entered and updated sensitive customer information during check-ins and room changes.
  • Organized, maintained and updated information in computer databases.
  • Welcomed customers with friendly greeting, answered general questions, gathered nature of visit and directed to specific offices.
  • Assisted internal staff with clerical and administrative needs to maximize efficiency and team productivity.
  • Handled assignments independently with good judgement and critical thinking skills.
  • Monitored and screened visitors to verify accessibility to inter-office personnel.
  • Answered multi-line phone system and transferred callers to appropriate department or staff member.
  • Sorted and delivered mail and packages upon arrival to correct staff members and departments.
  • Balanced employee availability, customer schedules, and maximum load levels when scheduling appointments.
  • Routed incoming mail and messages to relevant personnel without delay.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Resolved customer issues quickly and notified supervisor immediately when problems escalated.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Interacted with vendors, contractors and professional services personnel to receive orders, direct activities, and communicate instructions.
  • Collected and distributed messages to team members and managers to support open communication and high customer service.
  • Increased Sales by 10%

Education

Monterey Peninsula College
Monterey, CA

Associate of Arts from Fashion Design And Merchandising
06.2015

Carmel Valley High School
Carmel Valley, CA

High School Diploma
06.2011

Skills

  • Issue Resolution
  • Verbal and Written Communication
  • Systems Thinker
  • Adaptable and Flexible
  • Driven and Determined
  • Business Optimization
  • Creating Collateral
  • Attention to Detail
  • Mission and Vision
  • Negotiation
  • Strategize Plans
  • Bookkeeping
Availability
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Timeline

Business Owner

Central Coast Cab Company
03.2021 - Current

Dog Walker

Self-Employed
03.2018 - 01.2023

Caterer

Coastal Cuisine & Catering
04.2016 - 02.2018

In-Home Caregiver

IHSS In Home Support Services
02.2014 - 01.2023

Taxi Operator

Central Coast Cab Company
01.2013 - 02.2020

Front Desk Receptionist

Sand Castle Inn
08.2011 - 09.2012

Monterey Peninsula College

Associate of Arts from Fashion Design And Merchandising

Carmel Valley High School

High School Diploma

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Zinah Gida