Summary
Overview
Work History
Education
Skills
Timeline
Generic

Zinaida Levchenko

Brooklyn

Summary

Collaborative leader partners with coworkers to promote engaged, empowering work culture. Documented strengths in building and maintaining relationships with diverse range of stakeholders in dynamic, fast-paced settings. Resourceful Manager offering history of success coordinating and monitoring operations across various departments. Effective leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Highly committed with hardworking mentality to maintain quality of services and products.

Overview

7
7
years of professional experience
2
2
Languages

Work History

Manager

AI Medical PC Urology
03.2020 - Current
  • Answering phone calls, field and performed data entry on a daily basis, taking messages and providing information according to established policies
  • Answering routine inquiries and correspondence
  • Maintaining a clean environment to ensure patient safety
  • Handling incoming and out outgoing mails, opens, sorts and prioritizes
  • Assistance or calls for assistance with patients ambulatory difficulties
  • Provides immediate service recovery and work to exceed patients expectations surrounding resolution of concerns
  • Communicating with insurance companies, providers and medical office staff to request information, share authorization decisions
  • Providing and collecting all necessary HIPPA documentation
  • Maintaining patients medical charts, ensuring all information complete and correct; obtain and file patient’s test results and all other documentation in the medical record
  • Maintaining medical records
  • Processing insurance information by verifying eligibility, referrals and prior authorization via contacting the insurance carriers and using web portals
  • Preparing all paperwork including authorizations, referrals, physician requisitions, diagnostics testing requisitions
  • Monitoring and tracking patients authorizations for any type of visits, including medications and procedures
  • Establishing and enforce healthcare policies and procedures
  • Monitoring the treatment plan of patients, timely dispatch of medicines and obtaining the necessary permits
  • Submitting medical records to insurance carriers to expedite prior authorizations process
  • Managing correspondence with insurance companies, physicians, specialists, pharmacies and patients as required
  • Maintaining a register of cancer and procedural patients, monitoring the timely sending of certified letters
  • Maintaining a secure and confidential payment system, provide patients with payment options and assist them in understanding their financial responsibilities
  • Maintaining a tidy and organized front desk area, ensuring all necessary documents, forms, and office supplies are readily available and well-stocked
  • Staff Training and Development plan for new team members
  • Maintaining timely business meetings with representatives of various organizations and enterprises and lunch scheduling
  • Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
  • Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
  • Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
  • Managed and motivated employees to be productive and engaged in work.

Administrative Assistant

Advanced Cardiology
07.2019 - 02.2020
  • Maintaining files, updating patient records, managing email and mail traffic
  • Scheduling patients appointments following protocol and guidelines providing to assist clinical staff in maintaining optimal patient flow
  • Processing credit card and cash payments
  • Managing correspondence with insurance companies, physicians, specialists, pharmacies and patients as required
  • Managing multiple priorities and maintaining a high quality of work in fast paced environment
  • Securing patients demographics and medical information by using great discretion and ensuring that all procedures are in sync with HIPPA compliance and regulation
  • Overseeing office and medical supplies inventory
  • Processing insurance forms, performing general accounting and billing services
  • Transcribing treatment notes, translating
  • Office optimization and management duties
  • Maintaining the reception area, ordering office supplies
  • Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.

Administrative Assistant

Clear View Medical
12.2018 - 07.2019
  • Answering phone calls, filing and perform data entry on a daily basis
  • Collecting information/personal details about patients
  • Sorting and delivering mails, faxes and all medical necessary correspondence and maintaining an adequate supply of all patients form and documentations as needed
  • Managing correspondence with insurance companies, physicians, specialists, pharmacies and patients as required
  • Arranging patients, assisting in filling patients forms
  • Processing insurance claims forms
  • Ordering glasses and lenses according to a prescription; receiving, processing and confirming the necessary orders
  • Maintaining the front desk area, ordering office supplies

Education

Master of Science - Ecology and Nature Management

North-Caucasus Federal University
Russia

Skills

  • Computer savvy

  • Proficiency with MS Office (Excel, Outlook, Word, PowerPoint, Access, Visio)

  • Adobe Acrobat, My Vision Express, Cerner PowerChart, Medisoft, E-prescribe, CovermyMeds, EZ-net, Evicore

  • Multitasking

  • Excellent customer service skills

  • High level of detail orientation

  • Strong problem-solving and organization skills; ability to think critically and analyze situations

  • Ability to communicate clearly, effectively and professionally

  • Capacity to work independently as well as to be a successful team player

    • Team leadership

    Strategic planning

    Decision-making

Timeline

Manager

AI Medical PC Urology
03.2020 - Current

Administrative Assistant

Advanced Cardiology
07.2019 - 02.2020

Administrative Assistant

Clear View Medical
12.2018 - 07.2019

Master of Science - Ecology and Nature Management

North-Caucasus Federal University

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