Zineb Chahtane
Summary
Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Also, top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Driven and resourceful administrative professional few years of experience assisting with work of high-achieving executives. Track record supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Organized and dedicated Administrative Assistant with proven track record of providing exceptional customer service in fast-paced environments. Offering keen attention to detail and strong decision-making skills to manage multiple, concurrent tasks. Self-motivated work ethic to perform effectively in independent or team environments.
Overview
16
16
years of professional experience
Work History
Driver
Uber
10.2021 - Current
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time and in excellent condition.
- Improved customer satisfaction by maintaining punctuality and adhering to strict delivery schedules.
Day trading
Self employed
05.2019 - 06.2022
- Managed a diverse portfolio of stocks, options, bonds, and other securities to maximize returns.
- Balanced short-term day trading activities with longer-term investing opportunities when appropriate.
- Monitored economic news releases closely to capitalize on short-term market movements triggered by key events or data points.
- Utilized technical analysis to identify profitable trades, optimizing investment outcomes.
Hostess
Lafavola
10.2018 - 11.2023
- Answered customer questions about hours, seating, and menu information.
- Demonstrated strong multitasking skills, balancing responsibilities such as answering phone calls, greeting guests, and updating reservation logs simultaneously.
- Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
- Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Maintained a clean and welcoming environment, ensuring the comfort of guests throughout their visit.
Administrative Assistant
Karma
10.2014 - 03.2015
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Created and maintained databases to track and record customer data.
- Developed and updated spreadsheets and databases to track, analyze, and report on performance and sales data.
Cashier
Market Basket Foods
05.2011 - 03.2014
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
Hospital Secretary
Al Sahel hospital
07.2008 - 06.2010
- Handled sensitive information discreetly, maintaining confidentiality when managing personnel files or financial data.
- Answered multi-line phone system and enthusiastically greeted callers.
- Maintained daily report documents, memos and invoices.
- Scheduled appointments and conducted follow-up calls to patients.
- Entered data into system and updated patient contacts with information to keep records current.
- Contributed to a positive work environment by providing support to colleagues when needed in various tasks or projects.
Education
Associate of Science - Political Science
Northern Virginia Community College
Annandale, VA05.2021
Associate of Science - General Studies
Northern Virginia Community College
Annandale, VA05.2021
High school -
Moulay Idriss
Casablanca, Morocco06.2010
Skills
- Problem-solving abilities
- Active Listening
- Microsoft Excel
- Administrative Support
- Microsoft Office Suite
- Document Preparation
- EHR account setup
- Confidentiality and Data Protection
- Microsoft Office
- Multitasking and Time Management
Languages
Arabic
Native or Bilingual
French
Limited Working
English
Full Professional
Timeline
Driver
Uber
10.2021 - Current
Day trading
Self employed
05.2019 - 06.2022
Hostess
Lafavola
10.2018 - 11.2023
Administrative Assistant
Karma
10.2014 - 03.2015
Cashier
Market Basket Foods
05.2011 - 03.2014
Hospital Secretary
Al Sahel hospital
07.2008 - 06.2010
Associate of Science - Political Science
Northern Virginia Community College
Associate of Science - General Studies
Northern Virginia Community College
High school -
Moulay Idriss
Similar Profiles
Calvenel Junior JeanCalvenel Junior Jean
Driver at UberDriver at Uber
Leonardo De Castro SilvaLeonardo De Castro Silva
Independent Driver Partner at UberIndependent Driver Partner at Uber
Rob Keith BanlaygasRob Keith Banlaygas
UBER Driver at UberUBER Driver at Uber
Sai Krishna DhulipallaSai Krishna Dhulipalla
Operations Coordinator at UberOperations Coordinator at Uber
ANEESH ALOYSIUSANEESH ALOYSIUS
Driver at PrivateDriver at Private