Results-driven individual with experience in the hospitality industry. Known for strong problem-solving and collaboration skills, contributing to improved workflow and customer satisfaction. Eager to leverage expertise to enhance team performance.
Overview
4
4
years of professional experience
Work History
Shift Lead
Raining Berries
Tampa, Florida
03.2026 - Current
Supervised daily operations and ensured smooth workflow during shifts.
Trained new team members on service standards and operational procedures.
Managed inventory levels and coordinated stock replenishment activities.
Organized team schedules to ensure adequate coverage during peak hours.
Maintained cleanliness and organization of work areas to meet health standards.
Collaborated with management to implement new promotions and product displays.
Performed opening and closing procedures such as setting alarm systems, counting money.
Handled cash register transactions accurately while providing excellent customer service.
Delegated tasks to employees and monitored activities and task completion.
Waitress
Gaspar's Grotto
Tampa, Florida
01.2023 - 07.2023
Maintained knowledge of menu items and daily specials for guest inquiries.
Took customer orders accurately and communicated them to the kitchen staff.
Assisted in setting up dining areas before service and cleaning afterward.
Collaborated with team members to ensure smooth restaurant operations during busy shifts.
Provided excellent customer service by addressing any complaints or concerns promptly.
Maintained accuracy while handling payments, giving change and printing receipts for customers.
Head Hostess
Acropolis Greek Taverna
Tampa, Florida
08.2022 - 12.2023
Greeted and seated guests, ensuring a welcoming atmosphere.
Managed reservation system to optimize seating efficiency.
Trained new host staff on procedures and customer service standards.
Monitored dining area for cleanliness and customer satisfaction.
Collaborated with management to improve workflow and service quality.
Tracked seated guests and available seating using computer-based and mobile reservation software.
Answered telephone to provide dining information and take reservations.
Salon Manager / Shift Lead / Front Desk Coordinator at Shear Excellence SalonSalon Manager / Shift Lead / Front Desk Coordinator at Shear Excellence Salon