ZINIA QUINTANILLA
Austin,TX
Summary
Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including large volumes of incoming calls, product questions, issue resolution, and order processing.
Overview
13
13
years of professional experience
Work History
HOSTESS & COAT CHECK ATTENDANT
MANHATTAN SERVICE DIRECT
2023.06 - 2023.12
- Offered professional, friendly, and engaging service to exceed guest expectations.
- Maintained balanced cash drawer with correct money values and accurate documentation.
- Used cash registers and credit card machines to cash out customers.
- Managed check-in and check-out process of items.
- Collaborated with management team, promoting efficient and effective coatroom operation.
MEDICARE ENROLLMENT SPECIALIST - REMOTE
HEALTH IQ
2021.10 - 2022.02
- Assisted open enrollment period, advised and guided candidates through the process for specific programs.
- Reviewed applications for different aid programs and determined which qualification criteria for individuals.
- Communicated with people from various cultures and backgrounds on application process.
- Assisted clients with completion of applications and paperwork.
CUSTOMER SERVICE ASSOCIATE - REMOTE
GLOBAL INDUSTRIAL
2020.10 - 2021.10
- Cross-functioned with all departments including but not limited to, demand and supply planners, market segments, vendors, warehouses, regional contacts, freight forwarders, carriers, and financial contacts.
- Helped large volume of customers calls and emails every day with a positive attitude and focus on customer satisfaction.
- Utilized internal software and tools to meet customer needs and resolved issues promptly by providing technical support.
- Investigated and resolved accounting, service and delivery concerns, and managed timely replacement of damaged or missing products.
BILINGUAL RETAIL CHAT SALES SPECIALIST
APPLE
2019.09 - 2020.09
- Effectively interacted with multiple live chat sessions with a customer satisfaction focus to resolve issues and open new accounts.
- Assisted client's online shopping experience to provide personalized product guidance.
- Drafted, finalized and submitted paperwork to complete sales.
TRANSPORT COORDINATOR
ZENGISTICS INC
2017.07 - 2019.08
- Cultivated and maintained nationwide relationships with consignors, carriers, and consignees.
- Worked with service providers to resolve issues, correct delays, coordinate schedules, and communicate changes to customers.
- Coordinated responses to emergencies by dispatching vehicles and bringing in additional personnel.
- Consistently exceeded expectations in providing high-level customer service of freight entrusted for delivery.
SPANISH MEDICAL INTERPRETER
SOUTHSIDE HOSPITAL
2011.05 - 2016.11
- Collaborated with professional colleagues in development and implementation of family language service initiatives and followed ethical codes to protect confidentiality of patient medical information.
- Served as medical interpreter for patients and staff clinical encounters by delivering accurate, skilled interpretations to facilitate effective communications.
- Explained hospital policies and procedures to assist patients with limited English proficiency and verified understood medical information for patients by simplifying any jargon.
- Translated documents about treatment directions and helped non-English speaking patients fill out medical forms.
- Facilitated communication between law enforcement personnel and individuals involved in crimes such as witnesses, persons of interest, and suspects.
Education
Certificate - CODING BOOTCAMP
THE UNIVERSITY OF TEXAS AT AUSTIN
Austin, TX05.2023
Certificate - PHARMACY TECHNICIAN
KAPLAN UNIVERSITY
Davenport, IA06.2010
Skills
- Strong Work Ethic
- Customer Service Expertise
- Complaint Resolution
- Live Chat Support
- Call Center Experience
- Medical Terminology Knowledge
- Computer Proficiency
Languages
Spanish
Native or Bilingual
Additional Information
Foster Volunteer for Austin Pets Alive and Austin Humane Society
Timeline
HOSTESS & COAT CHECK ATTENDANT
MANHATTAN SERVICE DIRECT
2023.06 - 2023.12
MEDICARE ENROLLMENT SPECIALIST - REMOTE
HEALTH IQ
2021.10 - 2022.02
CUSTOMER SERVICE ASSOCIATE - REMOTE
GLOBAL INDUSTRIAL
2020.10 - 2021.10
BILINGUAL RETAIL CHAT SALES SPECIALIST
APPLE
2019.09 - 2020.09
TRANSPORT COORDINATOR
ZENGISTICS INC
2017.07 - 2019.08
SPANISH MEDICAL INTERPRETER
SOUTHSIDE HOSPITAL
2011.05 - 2016.11
Certificate - CODING BOOTCAMP
THE UNIVERSITY OF TEXAS AT AUSTIN
Certificate - PHARMACY TECHNICIAN
KAPLAN UNIVERSITY
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