ZINIA QUINTANILLA
Austin,TX
Summary
Bilingual New York native fluent in English and Spanish with 11 years of Customer Service experience. bringing top-notch oral and written communication skills, employing service-oriented behaviors with customer-focused approach, and comfortable working in fast-paced environment.
Overview
11
11
years of professional experience
Work History
MEDICARE ENROLLMENT SPECIALIST - REMOTE
HEALTH IQ
10.2021 - 02.2022
- Assisted candidates via email and phone through open enrollment and guided them through the process by evaluating eligibility for specific programs.
- Collected information, entered data, and maintained meticulous electronic records.
- Streamlined the Medicare enrollment process by effectively managing and organizing application documentation.
CUSTOMER SERVICE ASSOCIATE - REMOTE
GLOBAL INDUSTRIAL
10.2020 - 10.2021
- Coordinated with all departments including but not limited to, demand and supply planners, vendors, warehouses, regional contacts, freight forwarders, and carriers to meet customer requirements.
- Managed a large volume of inbound calls and emails daily with a positive attitude and focus on customer satisfaction.
- Issued credits and debits for which financial correction was required and assisted with scheduled returns and replacements.
BILINGUAL RETAIL CHAT SALES SPECIALIST
APPLE
09.2019 - 09.2020
- Oversaw live chat, balancing multiple sessions effectively with a customer-centric focus to conduct root cause analysis for service-related issues and recommended appropriate resolutions.
- Assisted with the online customer shopping experience, providing personal product guidance by staying updated on product knowledge and industry trends.
- Provided quote calculations, product appraisals, and transaction processing.
TRANSPORT COORDINATOR
ZENGISTICS INC
07.2017 - 08.2019
- Responsible for cultivating and maintaining relationships with carriers, consignors, and consignees.
- Worked with service providers to resolve issues, correct delays, coordinate schedules, and communicate changes to customers.
- Consistently exceeded expectations in providing high-level customer service of freight entrusted for delivery.
SPANISH MEDICAL INTERPRETER
SOUTHSIDE HOSPITAL
05.2011 - 11.2016
- Served as the conduit between patients with limited English proficiency and medical professionals to interpret the style and tone of the original language.
- Acted in accordance with ethical codes to protect the confidentiality of patient information.
- Translated documents about treatment directions and helped fill out medical forms.
- Provided interpretation services during telemedicine consultations, enabling remote access to critical healthcare services for Spanish-speaking patients.
Education
Certificate - CODING BOOTCAMP
THE UNIVERSITY OF TEXAS AT AUSTIN
Austin, TX05.2023
Certificate - PHARMACY TECHNICIAN
KAPLAN UNIVERSITY
Davenport, IA06.2010
Skills
- Spanish Fluency
- Customer Service Expertise
- Call Center Experience
- Live Chat Support
- Strong Work Ethic
- Computer Proficiency
Languages
Spanish
Native or Bilingual
Additional Information
Foster Volunteer for Austin Pets Alive and Austin Humane Society
Timeline
MEDICARE ENROLLMENT SPECIALIST - REMOTE
HEALTH IQ
10.2021 - 02.2022
CUSTOMER SERVICE ASSOCIATE - REMOTE
GLOBAL INDUSTRIAL
10.2020 - 10.2021
BILINGUAL RETAIL CHAT SALES SPECIALIST
APPLE
09.2019 - 09.2020
TRANSPORT COORDINATOR
ZENGISTICS INC
07.2017 - 08.2019
SPANISH MEDICAL INTERPRETER
SOUTHSIDE HOSPITAL
05.2011 - 11.2016
Certificate - CODING BOOTCAMP
THE UNIVERSITY OF TEXAS AT AUSTIN
Certificate - PHARMACY TECHNICIAN
KAPLAN UNIVERSITY
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