ZINNA RUIZ
Duarte,CA
Summary
Professional and knowledgeable office clerk offering several years of experience in administrative support and customer service. Responsible, punctual and productive professional when working with little to no supervision. Highly efficient planning, problem-solving, and communication skills.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Office Administrative Assistant /Treatment Coordinator/ Dental Biller
Pasadena Dental
08.2021 - Current
- 35hours+
- Providing excel support to a high-volume dental office that include the following and completed under minimal/ no supervision : customer service/relation; organizing/conducting full office schedules for two dentist; knowledge with PPO/HMO insurances and dental codes, daily responsibilities include but not limited to :answering multi-lined phones; settling/issuing refunds; chart auditing; sending correspondence letters ;arranging meeting/conference call between dentists; emailing; faxing ;allocating and billing patients’ accounts accordingly , preparing documents /patient charts, insurance processing including :verification; submission; tracking and disputing claims, in charge of patient liaison: retrieving payment; processing payments ;inputting insurance payments , along with the authority to give patient discounts and dental on pricing of treatment, treatment coordinating including planning with presenting of treatment correctly according to insurance plans, educating/motivating patient to start or continue dental treatment, organizing follow-up calls with patient for pending treatment, utilized Microsoft Word/Excel daily to keep organization /priority of everyday tasks, familiar with CareCredit application and financial planning, organizing and completing daily production reports, addressing patient concerns/questions, managing office equipment while completing many other administrative office duties
Dental Assistant
Veterans Affair Healthcare Center
05.2020 - 08.2021
- 40hrs
- Successfully preformed four-handed dentistry, IV sedation and nitrous /oxygen setup, placing EKG pads/clips on patients , assisted/ organized supplies/rooms for four dentists for their periodontal sterile surgeries, utilized Microsoft Excel daily for surgical setups, lost prevention/broken of items and cleanliness of department, capability of working in a vary of departments such as Periodontics, General and Prosthodontic, properly processed; packaged; sterilized; inspected and stored dental instruments in numerical dated order according to OSHA guidelines, up to date with infection-control polices/ protocols, greeting patients, verified patient appointments, transcribed dental notes verbatim into patients’ charts ,daily data entry, verbal post ops instructions, post-op care calls, restocked multiple operatories with dental supplies, taking and recording patients’ blood pressure; vitals and temperature
Registered Dental Assistant
Monrovia Modern Dentistry
09.2019 - 03.2020
- 40hrs+
- Practiced General dentistry and assisted in a very high-volume dental office and duties preformed under minimal/ no supervision: ordered/ restocked dental supplies for twelve rooms, maintained back-office equipment and made sure properly working, transcribed dental notes verbatim into patients’ charts, properly processed; packaged; sterilized and stored dental instruments in numerical dated order according to OSHA guidelines, utilized Microsoft Excel daily to keep track of dental materials that are in stock and items that needed, used Microsoft Excel for lost prevention/broken of items and cleanliness of office , capability of working in a multiple areas of dentistry, organized and set up rooms four -five dentists daily for a variety of dental procedures
Lead Registered Dental Assistant /Back Office Manager
Mint Dental Loft
01.2017 - 09.2019
- 40hrs+
- Successfully trained new dental employees while managing front/back-office support, coordinating daily tasks in high-volume office dental office and duties preformed under minimal/ no supervision: answered multi-lined phones, organizing/conducted full office schedules for two dentist, preparing documents and patient charts, PPO insurance processing including :verification and submission, used Microsoft Word/Excel daily to organize tables while completing daily spreadsheets for office statistics for showing inflow: production: budgeting and back office inventory, created daily to-do list to manage cleanliness thought-out office, managed ordering/ stocking supplies, organized entire back office to work efficiently, maintained inventory/equipment readiness though-out officed to properly function on a daily basis, properly processed; packaged; sterilized and stored dental instruments in numerical dated order according to OSHA guidelines, knowledgeable with procedures within: General, Endodontic, Periodontics, Oral Surgery, Pediatric and Orthodontic dentistry with RDA duties
Dental Assistant
Alhambra Dental
10.2015 - 12.2016
- 40hrs+
- Knowledgeable with procedures within: General, Endodontic, Periodontics and Oral Surgery, answered multi-lined phones, greeting patients, billing, verifying insurance PPO insurances, filing paper charts, transcribed dental notes verbatim into patients’ charts, faxing, data entry, booking, appointments, retrieving/entering payments, answering/ replying to emails, mailing letters, properly processed; packaged; sterilized and stored dental instruments in numerical dated order according to OSHA guidelines, ordered/restocked supplies, managed and maintained dental inventory/ equipment through-out office
Lead Dental Assistant
AG Dental Studio
06.2015 - 10.2015
- 40hrs+
- Practiced and assisted dentist with general dentistry including but not limited to the following: answered phones; answered phones; transcribed dentist’s notes verbatim; restocked and ordered dental supplies, properly processed; packaged; sterilized; stored and labeled instruments accordingly with OSHA guidelines, transcribed dental notes verbatim into patients’ charts, properly managed inventory and equipment through-out office daily with Microsoft Excel spreadsheets
Internship l Herman Ostrow School of Dentistry, USC
11.2014 - 06.2015
Education
Associates in Science Degree - Dental Assisting
Pasadena City College
High School Diploma -
Franklin Hollywood Community Adult School
Skills
- Accounts Payable and Accounts Receivable
- Microsoft Word
- Account Reconciliation
- Schedule Preparation
- Finance and Accounting Operations
- Complex Problem-Solving
- Time Management
- Managing Multiple Tasks
- Clerical Support
- Problem-Solving
- Critical Thinking
- Decision-Making
- Cash Deposit Preparation
- Sorting and Labeling
- Administrative Support
- Office Management
Certification
- First Aid/CPR Certified
Timeline
Office Administrative Assistant /Treatment Coordinator/ Dental Biller
Pasadena Dental
08.2021 - Current
Dental Assistant
Veterans Affair Healthcare Center
05.2020 - 08.2021
Registered Dental Assistant
Monrovia Modern Dentistry
09.2019 - 03.2020
Lead Registered Dental Assistant /Back Office Manager
Mint Dental Loft
01.2017 - 09.2019
Dental Assistant
Alhambra Dental
10.2015 - 12.2016
Lead Dental Assistant
AG Dental Studio
06.2015 - 10.2015
Internship l Herman Ostrow School of Dentistry, USC
11.2014 - 06.2015
Associates in Science Degree - Dental Assisting
Pasadena City College
High School Diploma -
Franklin Hollywood Community Adult School
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