Zinnia Keyes
Brooklyn,New York
Summary
Highly motivated business professional with a strong sales background and a proven track record of success. Dedicated to delivering exceptional client expertise and achieving positive outcomes through management expertise, negotiation skills, and regulatory compliance knowledge. Possesses excellent communication and relationship building abilities to efficiently promote professional services and drive sales. Results-oriented, organized, and adaptable to changing market conditions. Committed to contributing to the growth and success of the company. Driven and resourceful administrative professional with 10+ years of experience assisting with the work of high-achieving executives. Demonstrates a track record of supporting professional needs with well-organized precision. Successfully manages high-volume workloads in rapidly changing environments. Offers expertise in customer service, travel coordination, and file management. Detail-oriented team player with strong organizational skills, capable of handling multiple projects simultaneously with a high degree of accuracy.
Overview
12
12
years of professional experience
Work History
Lead Event Bartender
390Social
03.2024 - Current
- Supervised general operations of company, ensuring smooth day-to-day functioning
- Provided strategic leadership and direction to drive organizational growth and achieve business objectives
- Successfully maintained a high performing staff by recruiting, selecting, orienting, and training employees
- Implemented effective business strategies to target and attract the desired consumer base
- Improved the efficiency and effectiveness of the LLCs operations through process optimization and streamlining
- Delegated responsibilities
Bartender Manager
Follia
10.2022 - 03.2024
- Craft cocktail for over 60 guests per event
- Assess event atmosphere to promote warmth and inviting space for an optimal guest experience
- Assess guest needs and preferences to provide tailored recommendations
- Processing payments using Toast POS
- Buss bar, dining areas and clean bar glasses and supplies
- Daily verifying age requirements of guests
- Knowledge of traditional and classic drink recipes and 390 Socials specialty cocktails
- Bottle service for guests
- Managing inventory and supplies
- Assist in managing bar operation
- Promote teamwork among 6 staff members to encourage a collaborative environment
Information & Referral Specialist
211info
01.2021 - 12.2021
- Screened and assisted callers with referrals using a comprehensive database
- Collected and documented demographic information to ensure accurate and relevant referrals
- Effectively problem solved callers needs on a case-by-case basis, providing personalized assistance.
- Ensured the efficiency of daily operations, managing a high volume of calls and delivering outstanding customer service
- Promoted inclusivity by creating accessible communication materials and utilizing translation tools when interacting with non-English speaking clients.
- Collaborated with community organizations to expand available resources and improve overall service quality.
- Improved client self-sufficiency through personalized guidance and tailored resource recommendations.
- Served as an advocate for vulnerable populations, ensuring that their unique needs were considered when determining eligibility for programs or services.
Executive Manager
Cinam LLC
09.2019 - 10.2021
- Supervised general operations of company, ensuring smooth day-to-day functioning
- Provided strategic leadership and direction to drive organizational growth and achieve business objectives
- Successfully maintained a high performing staff by recruiting, selecting, orienting, and training employees
- Implemented effective business strategies to target and attract the desired consumer base
- Improved the efficiency and effectiveness of the LLCs operations through process optimization and streamlining
- Delegated responsibilities
- Oversaw inventory by ordering precise quantities of stock and executing corrective actions to drive profitability.
- Integrated new systems for scheduling appointments, managing customer contacts and coordinating retention strategies.
VIP Hostess
BSC Young Boys
02.2019 - 12.2020
- Successfully managed opening and closing procedures and executed changes to enhance operational efficiency
- Maintain welcoming environment for VIP guests
- Manage ticket, bändeli and access control to events
- Coordinate with cross-functional teams to ensure smooth flow in servicing customers
- Provide prompt and courteous customer services
- Managed guest inquiries effectively by staying up-to-date on venue offerings, pricing options, and special promotions.
- Supported management goals through accurate reporting of key performance metrics related to VIP services.
Assistant Store Manager
Roland Eberle
10.2018 - 04.2020
- Demonstrated exceptional leadership abilities, overseeing all aspects of store operations, maintenance and organization
- Assisted in managing the shop, collaborating closely with the Store Manager to achieve sales targets and provide excellent customer service
- Cultivated strong customer relationships, resulting in a consistent 25-30% sales increase per season
- Successfully managed opening and closing procedures and executed changes to enhance operational efficiency
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Developed a loyal customer base through personalized interactions, increasing repeat business in-store visits.
- Rotated merchandise and displays to feature new products and promotions.
Promotional Representative
2 Reps
04.2014 - 12.2015
- Advocated 2 Reps brand at Snoop Dogg’s 2nd annual Wellness Retreat
• Performed with the musical group on stage as a model/dancer
• Represented brand amongst top-level entertainment industry executives - Utilized social media platforms to promote events, driving increased attendance and visibility for brands represented.
- Enhanced brand image by consistently demonstrating professionalism and enthusiasm in all interactions with consumers.
- Collaborated with marketing team to create and implement promotional campaigns.
Cashier
Voodoo Doughnut
07.2012 - 09.2012
- Communicated the bakeries products to customers
Education
Bachelor of Science - General Social Sciences
University of Oregon
06.2017
Bachelor of Science - Art
University of Oregon
06.2017
Skills
- Microsoft Office Suite
- Point of Sales Systems
- Leadership
- Team Management
- Customer Service
- Communication
- Executive Planning
- Interpersonal Skills
- Creativity
- Promotional Marketing
- Advertising
- Critical Problem Solving
- Critical Thinking
- Adaptability
- Organizing
- Database Management
- Filing
- Task-Oriented
- Web Navigator
- Social Media Management
- Business Administration
- Emotional Intelligence
- Travel Coordination
- Event Management
- Correspondence
- Multi-tasking
- Sales and Upselling Techniques
- Cleanliness and Organization
- Flexible schedule availability
- Strong Communication Skills
- Efficient multitasking
- Adherence to Regulations
- Social Media Promotion
- Advanced Cocktail Knowledge
- Inventory management expertise
- Basic Food Pairing Understanding
- Wine and Beer Knowledge
- Special Event Experience
- Stress management capabilities
- Exceptional Mixology
- Fast Learner
- Honest and Dependable
Volunteer Experience
- Jamaica Youth Community Building Program, 03/01/14, 04/01/14
- University of Oregon Moss Street Children's Center, 09/01/16, 12/01/16
References
Available upon request
Languages
German
Limited Working
Timeline
Lead Event Bartender
390Social
03.2024 - Current
Bartender Manager
Follia
10.2022 - 03.2024
Information & Referral Specialist
211info
01.2021 - 12.2021
Executive Manager
Cinam LLC
09.2019 - 10.2021
VIP Hostess
BSC Young Boys
02.2019 - 12.2020
Assistant Store Manager
Roland Eberle
10.2018 - 04.2020
Promotional Representative
2 Reps
04.2014 - 12.2015
Cashier
Voodoo Doughnut
07.2012 - 09.2012
Bachelor of Science - General Social Sciences
University of Oregon
Bachelor of Science - Art
University of Oregon
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