Zinnia Nunez
Mahwah
Summary
Accomplished Health Home Care Manager with a proven track record at Greater Mental Health of NY, adept in care coordination and clinical assessment. Excelled in reducing hospital readmissions and enhancing patient care through effective medication management and empowering patient self-advocacy. Demonstrates exceptional collaboration skills and a commitment to patient-centered care.
Overview
16
16
years of professional experience
Work History
Health Home Care Manager
Greater Mental Health of NY
06.2017 - Current
- Reduced hospital readmissions by closely monitoring patients'' conditions and intervening appropriately at early warning signs of complications.
- Served as a liaison between multiple stakeholders – including physicians, nurses, therapists, social workers, and other allied health professionals – in order to foster seamless collaboration efforts aimed at improving patient care quality holistically from all angles possible.
- Provided comprehensive education to patients and caregivers on disease management, medication adherence, and wellness strategies.
- Collaborated with interdisciplinary team members for optimal patient outcomes and seamless care transitions.
- Assisted patients in navigating complex healthcare systems, advocating for their best interests when necessary.
- Empowered patients through self-advocacy skill-building exercises designed specifically to help them become more engaged participants within their healthcare journeys moving forward.
- Enhanced patient care by developing and implementing personalized health home care plans.
Health Home Care Manager
Visiting Nurse Services of New York
03.2016 - 05.2017
- Empowered patients through self-advocacy skill-building exercises designed specifically to help them become more engaged participants within their healthcare journeys moving forward.
- Collaborated with interdisciplinary team members for optimal patient outcomes and seamless care transitions.
- Assisted patients in navigating complex healthcare systems, advocating for their best interests when necessary.
- Maximized resource utilization by coordinating services among various community-based agencies.
Medicaid Service Coordinator
ARC of Rockland
01.2015 - 03.2016
- Facilitated effective communication between clients, families, and service providers, ensuring a seamless coordination of care.
- Participated in multidisciplinary team meetings to discuss client progress and revise care plans accordingly.
- Developed comprehensive care plans, ensuring appropriate allocation of resources for clients'' needs.
- Collaborated with healthcare providers to enhance the quality of care for Medicaid recipients.
- Assisted clients in navigating complex Medicaid processes, alleviating stress and confusion during application procedures.
- Advocated on behalf of clients to secure needed services and overcome barriers to access.
- Assessed community needs and identified resources for social and community service programs.
- Referred clients to appropriate team members, community agencies and organizations to meet treatment needs.
Health Home Care Manager
Visiting Nurse Services of New York
01.2009 - 01.2015
- Optimized patient outcomes with evidence-based interventions tailored specifically toward individual needs/preferences – such as medication regimen adjustments or lifestyle modifications recommendations that ultimately led towards improved quality-of-life
- Assisted patients in navigating complex healthcare systems, advocating for their best interests when necessary.
- Managed caseload efficiently by prioritizing tasks based on urgency and importance while maintaining excellent documentation practices.
- Developed strong relationships with patients, building trust and providing emotional support during difficult times.
- Demonstrated flexibility in adapting to changing circumstances while maintaining a consistently high level of professional performance under pressure situations.
- Championed patient-centered care philosophies by promoting shared decision-making processes that took into account the unique preferences/values of each individual client being served within our program offerings.
- Ensured timely access to appropriate services by evaluating referral requests promptly according to established criteria for eligibility determination purposes within the health home program framework.
Education
Bachelor Of Arts - Forensic Psychology
John Jay College of Criminal Justice
New York, NY05.2002
Skills
- HIPAA compliance
- Clinical assessment
- Care coordination
- Behavioral health support
- Discharge planning
- Care planning
- Bilingual
- Microsoft 360
- Foothold/Altruista/ HRA systems/ Netsmart
- Strong Organizational Skills
Timeline
Health Home Care Manager
Greater Mental Health of NY
06.2017 - Current
Health Home Care Manager
Visiting Nurse Services of New York
03.2016 - 05.2017
Medicaid Service Coordinator
ARC of Rockland
01.2015 - 03.2016
Health Home Care Manager
Visiting Nurse Services of New York
01.2009 - 01.2015
Bachelor Of Arts - Forensic Psychology
John Jay College of Criminal Justice
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