Zinzi Zulu
Brooklyn,NY
Summary
High-energy Sales and Customer Relations Professional experienced in effective communication and negotiation of successful solutions. Achieved customer retention goals through relationship building and advanced product knowledge while enhancing loyalty and supporting revenue objectives. Focused on delivering superior support, training new associates, and fostering customer satisfaction through proactive service delivery.
Overview
2
2
years of professional experience
Work History
HHA Caregiver
Four Seasons Home Care
Brooklyn, New York
01.2026 - Current
- Provided personal care and assistance with daily living activities for clients in home settings
- Assisted clients with mobility and physical exercises to enhance strength and prevent falls.
- Communicated effectively with families and healthcare professionals regarding client needs and progress.
Sales Representative
MPower Direct
09.2025 - 03.2026
- Engaged in door-to-door sales by cold calling potential customers to generate leads.
- Built relationships with clients to understand their needs and provide tailored solutions.
- Conducted product demonstrations to showcase features and benefits to potential customers.
- Collaborated with marketing team to develop effective promotional strategies and materials.
- Led energy efficiency assessments to identify cost-saving opportunities for clients.
- Developed strategic energy procurement plans to optimize client budgets and reduce expenditure.
- Analyzed utility data to provide actionable insights for energy consumption reduction.
- Facilitated workshops on sustainable energy practices to educate stakeholders and promote engagement.
- Collaborated with cross-functional teams to implement renewable energy solutions tailored to client needs.
Customer Service Representative
George Vardie LLC
Brooklyn, NY
09.2024 - 09.2025
- Resolved customer complaints through effective communication and problem-solving techniques.
- Assisted customers with inquiries and provided product information efficiently.
- Processed orders and managed returns to ensure accuracy and customer satisfaction.
- Collaborated with team members to improve service delivery and elevate customer satisfaction.
- Educated customers on company policies and procedures to ensure compliance and understanding.
- Conducted regular training sessions for new staff on customer service standards and practices.
- Developed strong relationships with clients to foster loyalty and repeat business.
Education
High School Diploma -
St. Joseph's
Freetown06-2005
Skills
- Client engagement
- Effective Communication
- Relationship management
- Feedback collection
- Service improvement
- Problem solving
- Order Processing
- Administrative support
- Attention to detail
- Time management
- Team collaboration
- Extremely organized
- Training facilitation
- Compliance monitoring
- Workplace professionalism
- Adapts under pressure
- Product knowledge
- Product Sales
Languages
- English - Full Working Proficiency
Timeline
HHA Caregiver
Four Seasons Home Care
01.2026 - Current
Sales Representative
MPower Direct
09.2025 - 03.2026
Customer Service Representative
George Vardie LLC
09.2024 - 09.2025
High School Diploma -
St. Joseph's